IT support for financial services
IT Support for Financial Advisers and Financial Services Firms
For the advice firm, mortgage broker or wealth manager of two to thirty people, where client financial data sits on every laptop, the FCA expects operational resilience to be more than a policy, and the back-office system has to work. A person picks up when you ring, and the price is on the page.
£55 a person a month, every machine that person uses. A person picks up. Run to Cyber Essentials standards. Twenty years of NHS and government systems.
What's different about IT support for a financial services firm
A financial adviser’s business is client data: fact finds, portfolios, bank details, identity documents, years of file notes. The FCA expects a regulated firm to protect it, to know what would happen if the systems went down, and to be able to show both. Consumer Duty added the expectation that the firm’s operations don’t cause foreseeable harm, and an outage that loses a client’s records is exactly that.
In practice that means the back-office and platform systems working every day, sign-in security on every account, encrypted devices for advisers who work from client homes, email that resists impersonation, backups that have been restored, and a written record that answers the compliance consultant, the network and the PI insurer.
What IT support for financial services firms covers
The same managed IT support every small office gets, with the parts that matter to financial services firms done deliberately.
Somebody who knows adviser software
When Intelliflo won't sync or the platform login has locked an adviser out before a client meeting, a person picks up and sorts it on the screen, or rings the vendor so you don't have to.
Sign-in security across every account
Multi-factor authentication on Microsoft 365, the back office and the platforms, so a stolen password can't reach a client's money. The single control the FCA, the network and the insurer all ask about first.
Client records that come back
Fact finds, file notes and the document store backed up daily, off the device, tested by restoring something. An adviser's stolen laptop is an afternoon, not a data-breach report.
Email that resists impersonation
Filtering that catches emails pretending to be your adviser, your paraplanner or the client, which is how transfer fraud starts. The completion of a pension transfer is not the moment to find out.
Evidence for the compliance visit
A written record of the controls, run to Cyber Essentials standards, that answers the compliance consultant's IT questions and the operational-resilience conversation with an actual document.
Working from the client's kitchen table
Encrypted laptops, secure access to the back office from anywhere, and a phone that isn't a security hole. Advisers work where clients are; the IT support has to follow them.
IT support around financial services firms’ software and their rules
Software you’ll find us comfortable with: Intelliflo Office, Xplan, Adviser Office, Curo, provider platforms, Microsoft 365, DocuSign.
The rules that shape the IT: FCA Handbook (SYSC), Consumer Duty, operational resilience expectations, UK GDPR, professional indemnity insurers, network and compliance consultants.
IT support from us means we look after everything the software runs on, keep the sign-in secure, and handle the vendor when the application itself misbehaves. On the rules, the job is to have the controls on and written down, so the supervisor, the insurer or the inspector gets a document rather than a scramble.
£55
a person, a month
Every machine that person works on. Billed monthly. Three advisers, a paraplanner and two administrators is £330 a month. Servers and network kit priced per box on top, only if they need looking after. After your first year, rolling 30-day notice, no exit fees.
IT support for financial services firms
Servers and network kit per box, only if they need it.
Already have IT support? Keep them, and add the specialist
A lot of financial services firms have somebody: an in-house person, a provider, a shared service. Co-managed IT support keeps what works and adds what’s missing, usually the security layer, the cloud work and the compliance evidence, with a senior engineer your person can ring. The boundary is written down on day one so nobody’s guessing whose alert it is.
If you’d rather one firm handled all of it, that’s managed IT support from us end to end. Eric will tell you which fits on the call.
IT support for financial services firms: the questions people ask first
Do you understand FCA expectations on IT?
The FCA expects you to know your risks, manage them proportionately, and show you have, with operational resilience meaning you've thought about what happens when systems fail. The service is built to answer those questions: sign-in security, encrypted devices, tested backups, protected email, and a record of all of it.
Do you support Intelliflo and Xplan?
We look after the machines, the network, Microsoft 365 and the sign-in security they depend on, and we handle the vendor when the application itself misbehaves.
We're part of a network. Does that change anything?
Usually the network sets minimum IT security standards and asks for evidence at the annual visit. We map what's in place to their list and keep the record current, so the visit is a document rather than a week of panic.
How much does IT support for a financial services firm cost?
£55 a person a month, every machine that person uses. Six people is £330. Anything that needs looking after beyond the people, a server or network kit, is priced per box and agreed first.
Can you work alongside our existing IT support?
Yes, co-managed. They keep the helpdesk; we run the security layer and the evidence, with the boundary written down.
Have a chat with Eric
Fifteen minutes on the phone. A straight answer on whether it’s worth it, and the number if it is.
IT support for financial services firms by town: Wirral Liverpool Chester Warrington
Ring 0151 452 3060 and a person picks up
IT support for financial services firms across the Wirral, Liverpool and Cheshire. From £55 a person a month. Backups proven, sign-in secured, the evidence written down, and somebody on your screen in minutes when it goes wrong.