Your systems running, your data protected, and your calls answered by a senior engineer who already knows your setup. Microsoft 365, cyber security, backups and day-to-day support, run to Cyber Essentials standards and backed by our Secured in 7 Days guarantee. No jargon, no ticket black hole, no surprise invoices.
Microsoft Partner · Datto Partner · 20 years' enterprise security · Wirral-based, covering the North West
Not sure where to start? Get your free cyber health check - a senior review of your exposure, Microsoft 365 and backups, with a written fix list you keep. No pressure, no sales pitch.
Managed IT and Cyber Security for Liverpool, Wirral and the North West
Stop wondering if your backups work, if your systems are secure, or when the next outage will hit. We handle it all - so you can focus on running your business.
Leading Technology Partnerships
The person who scopes your IT is the person who runs it
Twenty years where it had to hold
The person who looks after your systems has spent twenty years securing systems for hospitals, government and national infrastructure. He is also the person who answers when you ring. No account managers, no hand-offs, no juniors learning on your network.
Run to recognised standards
We work to the NCSC's frameworks and run to Cyber Essentials standards, the same standards your insurer and your biggest clients recognise. So the next time a questionnaire lands, you have an answer written down.
Secured in 7 days. Or it's on us.
Your essentials locked down within a week of giving us access, or that month is on us. In writing, with the clock paused only when we are waiting on you.
Easy to reach. Easy to leave.
We answer within 2 working hours, and we say so in writing. And after your first year, you are on rolling 30-day notice. No exit fees, and if you ever leave, your data is handed over and destroyed on schedule. In writing.
Not sure where to start? Get your free cyber health check - a senior review of your exposure, Microsoft 365 and backups, with a written fix list you keep. No pressure, no sales pitch.
You Need Security-First IT Support If...
You're worried about ransomware
Professional services firms are prime targets. One click on a phishing email and your client data is encrypted, your reputation is damaged, and your PI insurance premium triples.
Compliance pressure is mounting
Clients demanding Cyber Essentials. Insurers requiring security documentation. Regulators asking questions. Your current IT provider can't help you answer them.
Your IT support is reactive, not proactive
They fix things when they break. But nobody's monitoring threats, testing backups, or planning ahead. You're one incident away from disaster.
Downtime during deadlines costs you money
Tax season. Completion day. Regulatory filing. When systems fail at critical moments, you lose revenue, miss deadlines, and damage client relationships.
If any of this sounds familiar, you're not alone. Most professional services firms we talk to have been let down by generic IT providers who don't understand your industry.
How We Help
Security-First, Not Security-Later
We don't bolt security on after the fact. Every system we manage has enterprise-grade protection from day one: endpoint detection, email security, credential exposure monitoring, tested backups.
Industry-Specific Expertise
We know your compliance requirements (SRA, FCA, KCSIE), your software (Sage, LEAP, Bullhorn), and your peak periods (tax season, completion days, term time). We've built our service around how professional services firms actually work.
Co-Managed Flexibility
Already have IT support you're happy with? Keep them. We work alongside as your security specialist layer. Or we can handle everything - your choice. No forced rip-and-replace.
Protected in 7 Business Days
Not months of "discovery" and "planning". We deploy core protection within 7 business days. You're secured fast, then we optimise from there.
Find IT Support for Your Industry
We specialise in professional services. Choose your industry to see tailored solutions and the compliance support your regulator expects.
Accountants
Making Tax Digital, Sage/Xero integration, GDPR compliance, Cyber Essentials for PI insurance renewals.
View IT Support for AccountantsLaw Firms
SRA compliance, Lexcel requirements, conveyancing fraud prevention, case management security.
View IT Support for Law FirmsRecruitment
GDPR candidate data protection, Bullhorn/Vincere ATS security, high-volume email protection.
View IT Support for RecruitmentFinancial Services
FCA Consumer Duty compliance, SMCR requirements, CRM security, client portal protection.
View IT Support for Financial ServicesEstate Agents
AML compliance, Rightmove/Zoopla integrations, client money protection, GDPR for property data.
View IT Support for Estate AgentsEducation
KCSIE safeguarding compliance, SIMS/Bromcom MIS security, content filtering, Ofsted-ready documentation.
View IT Support for EducationNot sure where to start? Get your free cyber health check - a senior review of your exposure, Microsoft 365 and backups, with a written fix list you keep. No pressure, no sales pitch.
Why HiltDigital?
Microsoft Partner
Deep Azure experience, running enterprise cloud where failure is not an option. We're not learning on your infrastructure.
Run to Cyber Essentials Standards
We practise what we preach: our own environment and every client environment run to Cyber Essentials standards, every day.
Straight Pricing
One monthly number, agreed before we start. The number we agree is the number you pay, no add-on catalogue, no surprise invoices.
Wirral-Based, Covering the North West
Based in Bromborough on the Wirral, working with businesses across Liverpool, Wirral and the North West, and remotely where that suits you better. The same senior engineer either way.
Our Guarantee
Secured in 7 Days: your essentials locked down within a week of giving us access, or that month is on us. In writing, with the clock paused only when we are waiting on you.
The Person Who Does the Work Is the Person You Talk To
"I have spent twenty-plus years keeping IT solid and secure for organisations where a bad day genuinely costs. HiltDigital is that same standard, without the bloat, for businesses that deserve it done properly. No jargon, no products I am trying to sell you, no account managers in the way. You deal with me, and I take it seriously."
Experience includes IT and security for the NHS, National Nuclear Laboratory and major financial institutions.
Eric Lonsdale · Founder & Chief Architect, HiltDigital
Worried the switch itself will be painful?
That is the most common reason firms stay with a provider they no longer trust. Reviews of UK IT providers are full of the same story: chasing for updates, promised call-backs that never come, being passed from person to person. And still people stay, because moving feels riskier than putting up with it.
So we take the risk out of the move. Nothing for your team to prepare. No downtime day. We handle the handover with your current provider, including the awkward conversation. Most clients notice the switch happened because things went quiet, not because anything broke.
- Nothing to prepare, nothing to install
- No downtime day for your team
- We deal with your old provider directly
- Secured in 7 days of getting access, or that month is on us
- Rolling 30-day notice after your first year and no exit fees, so leaving us is written down too
Start with the free cyber health check. See where you stand before you decide anything.
What We Provide
Managed IT Support
Proactive IT management with security built in. Direct access to the engineer who runs your systems, Microsoft 365 management, and monthly security reporting.
Learn more about Managed ITCyber Security
EDR endpoint protection, email security against phishing, credential exposure monitoring for leaked logins, and round-the-clock threat monitoring available as an upgrade.
Learn more about Cyber SecurityAzure Cloud Services
11 years Azure expertise. Virtual desktops, secure file storage, infrastructure management. FinOps review to find and cut wasted Azure spend.
Learn more about Azure ServicesCompliance Support
Cyber Essentials certification guidance, GDPR technical measures, and documentation for PI insurance renewals and regulatory audits.
Learn more about ComplianceNot sure where to start? Get your free cyber health check - a senior review of your exposure, Microsoft 365 and backups, with a written fix list you keep. No pressure, no sales pitch.
Straight Pricing
One monthly number for your whole business, agreed before we start, scoped to the controls your sector actually needs.
We do not pretend one package fits every firm. Tell us the mandate you are working to and the size of your team, and we will give you exact numbers in the first conversation.
20-minute call. No obligation. Straight answers.
Note: Pricing covers security and management. Microsoft 365 licensing (~£10-20/user/month) and any Azure consumption are additional, paid direct to Microsoft.
Not sure where to start? Get your free cyber health check - a senior review of your exposure, Microsoft 365 and backups, with a written fix list you keep. No pressure, no sales pitch.
Find out where you stand. Then decide.
The Free Cyber Health Check is the same review we run at the start of a paid engagement: your exposure, your Microsoft 365 security, whether your backups would actually restore, and a written fix list you keep. Whatever you decide to do next, you will know exactly where you stand by this time next week.
You will talk to the engineer, not a salesperson.
Secured in 7 Days: your essentials locked down within a week of giving us access, or that month is on us. In writing.
From First Call to Fully Protected
No surprises, no jargon, just a clear path to getting secured fast.
Step 1: Free Cyber Health Check
A senior engineer reviews your exposure, Microsoft 365 and backups, and shows you exactly where you stand. Plain English, no obligation, no pitch.
Stabilise (week one)
MFA live, EDR deployed, patches automated, backups tested, alerts configured. You're protected.
Optimise (Days 8-30)
Harden Microsoft 365, tidy permissions, tune monitoring, automate updates → We fine-tune everything so it runs smoothly without you thinking about it.
Protect (Ongoing)
Monthly scorecard showing: incidents blocked, response times, patching status, backup tests → Transparent, readable reports. No jargon.
GROW YOUR BUSINESS WITH TECHNOLOGY
Get problems fixed FAST.
Anything from critical security alerts and system crashes, to suspicious logins and staff members who accidentally clicked a phishing link.
You get a clear timeline for resolution, and the person who takes the call is the person who does the work. I reply the same business day, Monday to Friday, and keep you informed at every step.
Enterprise-grade protection.
Multi-layered protection, real-time monitoring, backup & recovery, phishing protection, endpoint security, training for your team, and more.
Layered protection around your business from day one.
Your data backed up and tested regularly.
We automatically backup regularly, and manually test to make sure they work when you need them most.
No matter what might happen, we’re making it super easy for you to be up and running the very same day.
Have all your questions answered, always.
Your team will never be made to feel “dumb” for asking, no matter what questions they ask.
You get peace of mind, clarity, and confidence in using tech to achieve your goals.
Receive support to plan for the future.
Need to add 5 new staff? Opening a second location? Switching software platforms?
We help you with planning, budgeting, and implementing tech that scales with your growth.
Know what's happening at all times.
You shouldn’t have to chase down status updates or wonder what’s happening behind the scenes.
We show you what’s been done, what’s in progress, and what’s coming next, so you always know where things stand.
OUR SERVICES
We offer end-to-end tech support built around what growing businesses actually need, and not vague SLAs, or confusing technical jargon.
You get the right mix of strategy, support, and security to keep your operations running smoothly.
We offer end-to-end tech support built around what growing businesses actually need, and not vague SLAs, or confusing technical jargon.
You get the right mix of strategy, support, and security to keep your operations running smoothly.
Compliance & Risk Management
Whether you handle financial, legal, or sensitive client data, we help you meet compliance requirements and reduce risk with the right policies, reporting, and protections in place.
Strategic Goal-Oriented IT Planning
You get tech that’s aligned with your business goals, whether that's scaling up, opening new locations, or migrating systems without disruption.
On/Off-boarding & Offboarding Support
We make it easy to bring new staff on or off your systems with secure access, proper permissions, and clear documentation every step of the way.
IT Documentation & Asset Management
We track and document your entire IT environment – devices, licences, passwords, warranties – so nothing slips through the cracks, and everything stays organised.
Cloud Solutions for All Business Types
You'll be able to work from anywhere with secure, flexible cloud infrastructure that supports your team and your data , whether you’re remote, hybrid, or in-office.
Tool Management & Configuration
We configure and manage tools like Microsoft 365, Google Workspace (and many others) with secure access, smooth syncing, and reliable support across all your devices.
Patch Management & Software Updates
We monitor, test, and roll out updates on schedule to keep your systems secure and running smoothly, without interrupting your work.
Hardware, Software & Licensing
We manage all the details, from procurement and setup to renewals and upgrades, so your team always has the right tools for the job.
Vendor Comms & Management
We act as your main point of contact for third-party vendors – internet, phone, software providers – so you don’t waste time chasing different support desks.
Disaster Recovery Planning
Beyond backups, we create full recovery strategies to ensure your business can keep operating, even if something serious goes wrong.
Remote Technical Support & Training
Remote support for whatever your team runs into, from a senior engineer who already knows your setup. Training for your team too, so the same questions stop coming back.
Work with an Average IT Provider
- “We’ll get back to you.”
- Jargon, confusion, blame
- Endless back-and-forth
- Surprise fees and fine print
- Disappearing after onboarding
- Treated like a number
- Rotating techs
- Vague Reports
- “Fix it when it breaks” approach
- No documentation or visibility
- Missed handoffs and dropped tickets
- Stress around growth and scaling
Working With Us
- “We’ll get back to you.”
- Clear answers and ownership
- Issues resolved, properly explained
- Transparent and predictable pricing
- Consistent service throughout
- Treated like a partner who matters
- Consistent Team
- Easy-to-read specific reports
- Proactive support that prevents issues
- Everything tracked and logged
- Tight processes and full accountability
- Step-by-step planning for growth
We Have Done This Where It Really Matters
The experience behind HiltDigital comes from twenty-plus years keeping IT solid and secure in demanding places, including national infrastructure, healthcare and financial services. You get that same standard without the enterprise price tag or the jargon: proper protection, built-in compliance, and peace of mind that your data is protected by controls that run continuously, with alerting around the clock.
Direct Access to Enterprise Tools
As a Microsoft Partner we work directly in your own tenancy and on your own subscriptions. Nothing is resold to you and there is no markup on your licensing. From small-scale migrations to fully automated modern workplaces powered by Microsoft Copilot and AI, we deliver scalable, future-proof cloud solutions that boost collaboration, drive insights, and reduce your total cost of ownership.
Total Confidence in Your IT Resilience
Our Datto partnership means you get enterprise-grade backup, lightning-fast recovery, and proactive endpoint defence, all in one seamless solution. You'll benefit from near-zero downtime, automated threat response, and continuous health checks of your critical systems and applications. The result? Total confidence in your IT resilience, so you can focus on growing your business without ever worrying about data loss or security gaps.
Fully Managed. Genuinely Secure
We run IT and cyber security for UK firms that would rather it was simply handled. Whether that is a smooth cloud migration, rock-solid cyber-defence, or everyday support with no hidden fees, it all sits under one monthly number.
Our background in IT architecture and hands-on consultancy means you get strategic guidance and reliable delivery, every time.
We run our own environment to Cyber Essentials standards, and we are Microsoft Cloud Solution Partners delivering modern IT that simply works. Remote-first and UK-wide, we build, secure, and run your systems end to end, so you don’t have to.
We have worked with some of the most demanding organisations in the country, so we bring that same standard of service to every client, whatever your size.
At Hilt Digital we don’t just focus on today’s IT needs, we build for what comes next: systems that still make sense in three years, documented so you are never locked in.
Trusted By Leaders
Twenty-plus years spent securing and optimising IT in regulated and high-consequence environments, brought to firms that want the same standard without the enterprise price tag.
What if we're too small to need managed IT?
A: If your team uses email, stores data, or relies on software to do their job, then you need IT that works. Small businesses are more vulnerable to issues because they have fewer internal resources to handle them. We scale our support to fit your size, and help you stay protected as you grow.
Isn't managed IT just for big companies?
A: Not anymore. Managed IT used to be enterprise-only, but today’s threats don’t discriminate by company size. We bring enterprise-grade security and support to SMBs at a price that makes sense for your business.
What if we already have someone "handling IT"?
A: That’s great! We offer co-managed support, which means we work alongside your existing tech person or incumbent provider. We add security, automation, and surge capacity without taking control away from you. Many of our clients keep their internal IT and use us to fill the gaps.
How is this different from just calling a tech when something breaks?
A: Reactive support (calling when things break) is expensive and disruptive. You’re paying emergency rates, losing productivity, and dealing with unnecessary downtime. Proactive managed IT prevents most issues before they happen, keeps your systems updated and secure, and gives you predictable monthly costs instead of surprise bills.
What if we barely have tech issues right now?
A: That’s actually the best time to start. Proactive management keeps you in that good state and prevents small issues from becoming big problems. Plus, the basics (MFA, backups, patching, security) protect you from threats you can’t see coming, like ransomware or data breaches.
Won't this just add more complexity to our business?
A: The opposite. We reduce complexity by managing your tech stack, handling vendor relationships, and keeping everything documented and organised. You get one team, one bill, and one dashboard, instead of juggling multiple vendors and scrambling when something breaks.
We're not very "techy". Will this be hard to manage?
A: Not at all. We speak plain English, not jargon. Our job is to make tech simple and stress-free for you. If you have questions, we answer them clearly without making you feel dumb. That’s part of the service.
Do we need to sign up for everything at once?
A: No. You can start with the core managed service and add to it as you need. We’re here to support your business as it grows, not lock you into things you don’t need yet.
Do you resell our Microsoft licensing?
No. As a Microsoft Partner we work directly in your own tenancy and on your own subscriptions, so your licensing stays in your name and you pay Microsoft directly with no markup from us. You get the same expertise on migrations and ongoing management, without us sitting between you and your bill.
What if our needs change in a few months?
A: We’re flexible. As your business grows or changes, we scale with you. Need to add users? Open a new location? Switch software? We help you plan, budget, and implement without disruption.
How fast is your support?
A: You get a reply the same business day, Monday to Friday, and urgent issues jump the queue because there is no queue. You deal with the same senior engineer throughout, so nobody has to be brought up to speed and nothing gets ghosted mid-ticket.
What's included in the monthly number?
A: Everything you need to stay secure and productive: Continuous monitoring, patching, endpoint protection (EDR), email security, backup monitoring, Microsoft 365 management, helpdesk support and monthly scorecards, plus credential exposure monitoring and Microsoft 365 backups.
How do you handle onboarding from our current provider?
We make it smooth. We collect credentials securely, document your setup, coordinate with your current provider, and ensure zero downtime during the transition. The process is documented and rehearsed, so nothing depends on memory.
Are there long contracts?
A: We agree a 12-month initial term, then it runs quarterly.
No surprise bills, no hidden fees
Fair Terms:
→ Fixed pricing for your contract term
→ After 12 months: continue quarterly with 30-day notice
→ No data hostage, no equipment buyouts
Can you support compliance like Cyber Essentials, GDPR, or ISO?
Absolutely. Our controls and reporting are designed to align with compliance requirements. We’ll help you meet the technical requirements and provide documentation for audits.
Can we just talk through our compliance position first?
A: Of course. Book a 30-minute call. We’ll look at where you are against the mandate you’re working to, flag the gaps, and answer your questions honestly. No pitch at the end, just straight advice.
Contact Us Below
WANT TO KNOW MORE?
Talk To Us
0151 452 3060
address
Thursby House, 1 Thursby Road, Bromborough,
Wirral, CH62 3PW
Registered Office
71-73 Shelton Street, Covent Garden,
London, WC2H 9JQ
Hours
Monday–Friday: 9am–5:30pm
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