Managed and co-managed IT support
Managed IT support if you’ve nobody. Co-managed if you’ve somebody who needs a hand.
Two ways to get the same senior engineer. If there’s nobody in your business whose job is the computers, managed IT support means we are your IT department, for £55 a person a month. If you’ve an IT person or a provider already, co-managed IT support puts a specialist alongside them for security, projects and escalation, without replacing anyone.
Managed IT support from £55 a person a month. Co-managed priced per person or project, agreed first.
Managed IT support: we’re your IT department
For offices of two to thirty people with nobody whose job is the computers. The monthly fee pays for the work that stops things breaking, and for somebody who answers when they do. Most fixes happen on your screen, remotely, in minutes; the backups, updates and monitoring happen in the background without anyone noticing.
- Somebody answers: a person on the phone in the day, written replies within two working hours
- Backups of files and email, daily, tested by restoring something
- Antimalware, updates on a schedule, monitoring that spots a failing disk early
- Microsoft 365 looked after: starters, leavers, licences, sign-in security
- Run to Cyber Essentials standards, with the evidence written down
Co-managed IT support: a senior specialist alongside your team
You’ve got somebody. Maybe an in-house IT person who’s excellent at keeping the place running and buried under it. Maybe a provider you like for support who’s honest that security and Azure aren’t their thing. Co-managed IT support keeps what works and adds the part that’s missing.
Your team keeps the helpdesk, the day-to-day, the relationships. We take the security layer, the Microsoft 365 and Azure projects that keep slipping, the escalations beyond first line, and cover when your person is on holiday. The boundary is written down on day one so nobody’s guessing whose alert it is.
Where co-managed IT support usually starts
The security layer
Threat detection and response, email filtering, credential exposure monitoring, backups separate from the machines, and the Cyber Essentials evidence. Your team keeps support; we run security.
Microsoft 365 and Azure projects
The migration that’s been “next quarter” for a year. The Azure bill nobody can explain. Licences for people who left. Fixed-price projects, scoped before anyone starts.
Escalation and cover
A senior engineer your IT person can ring when it’s beyond them, and somebody who picks up the phone when they’re off. Written into the arrangement, not a favour.
The audit or the questionnaire
The insurer’s form, the client’s supplier assessment, the Cyber Essentials submission. Done once, properly, with the evidence kept current.
How the two compare
Managed IT support
- You have nobody whose job is IT
- We’re the IT department, end to end
- £55 a person a month, all machines that person uses
- Set up inside seven days, or that month is on us
- One number, one person to ring
Co-managed IT support
- You have an IT person or a provider you want to keep
- They keep the day-to-day; we add the specialist layer
- Priced per person or per project, agreed first
- Two to three weeks, because the boundary comes first
- A senior engineer your team can ring
Getting started, either way
A fifteen-minute call with Eric
How many of you, what you run on, who does IT today, and the thing that’s annoying you. You’ll know which arrangement fits by the end of it, and the number.
Managed: seven days. Co-managed: the boundary first
For managed IT support the tools go on and the backups start inside the week. For co-managed, week one is mapping what your team does and writing down who handles what.
Then it goes quiet
Things stop going wrong. Your IT person gets their week back. Secured in 7 Days, or that month is on us. That’s the standard we work to.
Managed and co-managed IT support: the questions people ask first
What's the difference between managed and co-managed IT support?
Managed IT support means we're your IT department: somebody answers, the backups run, the machines stay clean, Microsoft 365 is looked after. £55 a person a month. Co-managed IT support means you already have an IT person or a provider, and we're the senior specialist alongside them for the things they're not set up for: security, Microsoft 365 and Azure projects, escalation, and cover when they're off.
We have one IT person who's overloaded. Is that co-managed?
That's exactly who it's for. They keep the day-to-day and the relationships; we take the security layer, the projects that keep slipping, and the escalations that eat their week. They get a senior engineer to ring. You get the projects done.
How do you avoid stepping on our provider's toes?
The boundary is written down on day one: who does what, who gets which alert, how escalation works. Most good providers are relieved to have the security and the projects handled by somebody who's done them at scale, and honest that it's not their thing.
How long does it take to get started?
Managed IT support: seven days, or that month is on us. Co-managed: two to three weeks, because the first week is mapping what your team already does and agreeing the boundary before any tools go on.
How much is co-managed IT support?
Priced per person or per project depending on the shape, and agreed before we start. It's usually a fraction of a second hire, which is what most firms are considering when they ring.
Have a chat with Eric
Fifteen minutes with Eric. Say who does IT today and you’ll get a straight answer on which arrangement fits.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
Managed IT support, or a specialist alongside your team
Either way it's the same senior engineer, and a person picks up when you ring. Small offices and internal IT teams across the Wirral, Liverpool and Cheshire.