IT support in Chester, from £55 a person a month
IT Support Chester
For the practice on Chester Business Park, the showroom on Sealand Road, the office above the shop on the Rows. A few machines, no IT person, and a phone number that gets answered.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
Twenty years in the job. Microsoft and Datto partner. Run to Cyber Essentials standards. Secured in 7 Days, or that month is on us.
IT support for Chester businesses, twenty minutes up the road
Chester’s business community is professional-heavy: accountants, financial planners, surveyors, architects. Firms of three to fifteen people, a laptop each, client data that matters, and an IT setup that was fine when the person who installed it still worked there. Eric is on the Wirral. If your office is in Chester or the villages around it, managed IT support from us fixes almost every problem remotely, on your screen in minutes.
We’re built for the Chester Business Park office that’s outgrown the mate who set the network up. The kitchen showroom in Saltney with two PCs and a card machine. The vet in Hoole, the dental practice in Upton. The engineering firm on the Sealand Road trading estate with an office of four and a workshop that needs the Wi-Fi to work.
The city, Boughton, Hoole, Upton, Saltney, Blacon, Christleton, Tarvin and out to Tattenhall: CH1 to CH4 and the villages around it, remote first, on site by arrangement.
What £55 a person actually gets you
The same four things every small office needs. Backups and antimalware are the foundation. The first one is the part people tell us they value most.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
Your files and your email backed up daily, and we test them by restoring something, so you know they work. If a laptop dies or somebody deletes the wrong folder, it comes back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Moving to us takes a week, and none of it is your job
The most common reason firms stay with a provider they’re unhappy with is that switching sounds painful. So we do the switching.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Our tools go on, backups start running, antimalware and updates are set, and the annoying thing gets fixed first. There’s nothing for your team to prepare and no day without email.
Then it goes quiet
Most people notice the switch because things have gone quiet. Secured in 7 Days, or that month is on us. That’s the standard we work to.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
The person who scopes it is the person who runs it
I’m Eric. Twenty years looking after systems for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Chester gets that standard with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need us, I’ll say so on the call.
IT support in Chester: the questions people ask first
Are you actually in Chester?
Eric's on the Wirral, and Chester is covered the same way. Support is remote first because that's what fixes things fastest: you ring, a person picks up, and they're on your screen in minutes. On-site visits are by arrangement, for the things that need a pair of hands, and they're the exception rather than the routine. There's no ongoing on-site response promise, so you know where you stand from the start.
How much is IT support in Chester?
£55 a person a month, and that person's machines are all in it, however many they use. Two people is £110, ten is £550. Registered charities are £35 a machine with no minimum. Servers, Azure and network kit are priced per box, on top, only if they need looking after, and you'd know the whole number before agreeing to anything.
We've already got an IT company. Why would we move?
If you're happy with them, stay with them. The reasons people usually give for moving are not being able to reach a person, callbacks that don't happen, and invoices that keep growing. If that sounds familiar, we'll do the switch for you: nothing for your team to prepare, no downtime day, and we're set up inside seven days or that month is on us. Check when your current agreement ends first; that date decides the timing.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we'd book them.
We're on Chester Business Park with our own server. Is that covered?
The people are £55 each. A server is priced on its own, per box, once we've seen what it does, and you'd know the whole number before agreeing to anything. A lot of servers on the Park are doing a job Microsoft 365 already does; if that's yours, we'll say so, because retiring it is cheaper than paying us to look after it.
Have a chat with Eric
Fifteen minutes on the phone. You’ll get a straight answer on whether it’s worth it, and the number if it is.
Worth reading before you ring anyone
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Also covered: IT support Ellesmere Port IT support Wirral IT support Liverpool IT support Warrington IT support Birkenhead Small offices, North West
Charities and community groups Chester: IT support for charities, £35 a machine
Remote first, across the North West. On site by arrangement.
Ring 0151 452 3060 and a person picks up
IT support for Chester businesses from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.