IT support in Chester, from £55 a person a month
IT Support Chester
For the practice on Chester Business Park, the showroom on Sealand Road, the office above the shop on the Rows. A few machines, no IT person, and a phone number that gets answered.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
Twenty years in the job. Microsoft and Datto partner. Run to Cyber Essentials standards. Secured in 7 Days, or that month is on us.
IT support for Chester businesses that keeps client work moving
Chester has plenty of small professional firms: accountants, financial planners, surveyors and architects. Usually three to fifteen people, a laptop each, client data that matters, and an IT setup that was fine when the person who installed it still worked there. Eric is on the Wirral and support is remote first. Our managed IT support means he can be on your screen in minutes for most problems; when the job needs a visit, we arrange one.
We’re built for the Chester Business Park office that’s outgrown the mate who set the network up. The kitchen showroom in Saltney with two PCs and a card machine. The vet in Hoole, the dental practice in Upton. The engineering firm on the Sealand Road trading estate with an office of four and a workshop that needs the Wi-Fi to work.
The city, Boughton, Hoole, Upton, Saltney, Blacon, Christleton, Tarvin and out to Tattenhall: CH1 to CH4 and the villages around it, remote first, on site by arrangement.
What dependable IT looks like for a Chester practice or office
Professional firms don't need technology theatre. They need client work to remain available, confidential and recoverable, with somebody accountable when a system gets in the way. That changes where the attention goes during setup.
Client access without shared passwords
Accounts, legal documents, plans and financial records often pass between a small group of people. Each person should have their own sign-in and only the access their role needs. We organise that in Microsoft 365, secure the login and make joiners and leavers routine. It is easier to use and leaves a clearer trail than one office password everybody knows.
An old server with an honest decision
Some Chester offices still have a server because a specialist application needs it; others have one because it has always been there. We establish what depends on it, whether it is backed up and what failure would stop. If keeping it is sensible, it gets a separate price. If Microsoft 365 can replace the job cleanly, we'll explain that option instead.
Wi-Fi in buildings that resist it
A converted office, thick walls or several floors can make a perfectly good internet line feel unreliable. That is a network problem, not something a new laptop fixes. We can assess coverage, identify where the signal is lost and quote the access points or cabling separately. The monthly support price doesn't hide building work that may never be needed.
Changes planned around the working day
Practices and consultancies have deadlines, appointments and client meetings that cannot be moved because an update is due. Routine maintenance is scheduled for quieter periods, while monitoring gives us a chance to see storage, patching and backup issues before they turn into an interruption. Necessary change still happens, but it shouldn't arrive as a surprise.
Two very different jobs in one city
Chester hands you two opposite problems. In the centre and on the Rows you're often in a listed or period building where you can't run cable where you'd like, and the wifi has to get through walls built long before anyone thought about it. On Chester Business Park it's the reverse: modern space, decent connectivity, and usually more kit than anyone's kept track of.
Both are workable, they just need different answers. One's about coverage and doing the least damage to the building. The other's about knowing what you've actually got, what it costs, and what still earns its place.
What £55 a person actually gets you
Managed IT support should leave you with less to think about. For a small office, that comes down to four IT services: somebody answers, your files are backed up, your machines stay protected and updated, and Microsoft 365 is kept in order. The tools do the background work. When you need help, you can reach the person responsible.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
We back up your files and email every day, then test restores so you know the backups work. If a laptop dies or somebody deletes the wrong folder, we can bring the data back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Your support is set up and secured in seven days
Changing IT provider shouldn’t become another project for you to manage. We handle the setup, coordinate the handover and keep you informed. The seven-day promise covers getting the agreed users and devices protected, backed up and able to reach support.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Once we have the agreed access, we install monitoring and protection, start and test backups, give your people support access and run the initial security checks. If we’re waiting for access or a decision, the clock pauses.
You know what happens next
At the end of the week, you get confirmation of what’s protected and a plain-English action list for anything that needs separate work. If we miss the agreed seven-day setup, that month is on us.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
The person who scopes it is the person who runs it
I’m Eric. Twenty years designing and delivering IT services for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Chester gets that standard with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need us, I’ll say so on the call.
IT support in Chester: the questions people ask first
Are you actually in Chester?
Eric's on the Wirral, and Chester is covered the same way. Support is remote first because that's what fixes things fastest: you ring, a person picks up, and they're on your screen in minutes. On-site visits are by arrangement, for the things that need a pair of hands, and they're the exception rather than the routine. There's no ongoing on-site response promise, so you know where you stand from the start.
How much is IT support in Chester?
£55 a person a month, and that person's machines are all in it, however many they use. Two people is £110, ten is £550. Registered charities are £35 a machine with no minimum. Servers, Azure and network kit are priced per box, on top, only if they need looking after, and you'd know the whole number before agreeing to anything.
We've already got an IT company. Why would we move?
If you're happy with them, stay with them. Moving becomes worth discussing when you can't reach the person responsible, callbacks don't happen, or the bill keeps changing. We handle the setup and coordinate the handover. Once we have the agreed access, your users and devices are set up and secured within seven days or that month is on us. If we're waiting on you or the outgoing provider, the clock pauses. Check when your current agreement ends first; that date decides the timing.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we'd book them.
We're on Chester Business Park with our own server. Is that covered?
The people are £55 each. A server is priced on its own, per box, once we've seen what it does, and you'd know the whole number before agreeing to anything. A lot of servers on the Park are doing a job Microsoft 365 already does; if that's yours, we'll say so, because retiring it is cheaper than paying us to look after it.
Can you improve Wi-Fi in an older Chester building?
Yes, but it starts with finding the cause rather than promising another router will fix it. Walls, floors, interference and cabling all matter. A survey or on-site work is arranged separately, then any access points or network equipment are clearly priced. Your people remain covered by the monthly service whether or not you ask us to manage that equipment too.
Will you work with our accountant, software vendor or compliance adviser?
Yes. We can provide the technical information, carry out agreed changes and speak directly to another supplier with your permission. We won't claim that an IT service makes the whole firm compliant, because policies and working practices matter too. You keep the professional decision; we make sure the technology part is understood and done.
Have a chat with Eric
Fifteen minutes on the phone. You’ll get a straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
The checklist we work to, before you ring anyone
We haven’t got a wall of reviews for managed support, because we’re new to selling it. What we can do is show you the work. The seven-day setup checklist is the actual list, stage by stage, including what pauses the clock and what the week doesn’t cover.
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Also covered: IT support Ellesmere Port IT support Wirral IT support Liverpool IT support Birkenhead Small offices, North West
Charities and community groups Chester: IT support for charities, £35 a machine
Remote first, across the North West. On site by arrangement.
Ring 0151 452 3060 and a person picks up
IT support for Chester businesses from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.