IT support in Ellesmere Port, from £55 a person a month
IT Support Ellesmere Port
For the unit on Rossmore, the office at Hooton Park, the showroom by Cheshire Oaks. A few PCs, a warehouse, nobody in-house for the IT, and a need for somebody who answers.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
Twenty years in the job. Microsoft and Datto partner. Run to Cyber Essentials standards. Secured in 7 Days, or that month is on us.
IT support for Ellesmere Port businesses, a small office and a big shed
Ellesmere Port’s business shape is distinctive: a small office attached to something much bigger. A manufacturer on Rossmore Trading Estate with three PCs in the office and a factory behind them. A logistics firm near Stanlow with a dispatch desk that can’t stop. A car dealer on the A5117 with a sales office, a workshop and a card machine. Hooton Park units, Little Sutton shops, Great Sutton practices. Eric’s on the Wirral. Our managed IT support is remote first, so he can get onto your screen in minutes. If the problem is in the workshop or warehouse and needs hands, we arrange a visit.
What those businesses need isn’t a big IT department. It’s the two or three machines everything runs through kept backed up, kept clean, kept updated, and fixed fast when they stop, and the Wi-Fi in the shed actually reaching the far end. That’s what £55 a person buys, with the shed’s kit priced separately and only if it needs looking after.
Ellesmere Port, Great Sutton, Little Sutton, Hooton, Whitby, Overpool, Elton, Thornton-le-Moors and Neston: CH65 and CH66, plus the villages either side.
Joining up the office, warehouse and workshop in Ellesmere Port
The people may sit in a small office, but the work often crosses a yard, stock room or factory floor. Good support starts by identifying the few connections and devices that keep that whole route moving.
The boundary between business IT and plant
We cover the people, their computers and Microsoft 365. Production equipment, vehicle diagnostics and industrial controllers stay under the manufacturer unless we explicitly agree otherwise. That boundary is written down during discovery, along with any separate device price. It protects the equipment from unsuitable changes and stops you being bounced between suppliers when the cause is unclear.
Dispatch work that depends on several boxes
A booking may begin in email, pass through a dispatch application and finish at a label printer. We document that chain rather than treating each fault as an isolated desktop problem. It means we can test the right point first, recover the computer's data if it fails and give a software or printer supplier precise information when their part needs attention.
Wireless coverage beyond the office door
A router beside reception may not reach racking, a workshop or the far end of a long unit. We can test the coverage and quote any access points, switches or cabling as separate network work. Once agreed, that equipment can be monitored too. You pay for the infrastructure you actually need, not a generic network allowance hidden in every person's monthly fee.
Small teams with no spare computer
When only two or three people handle orders, payroll and customer calls, one failed machine takes out a large part of the office. Daily backup and monitoring reduce the damage, while documenting accounts and critical applications makes replacement quicker. The objective is not to promise hardware never fails; it is to stop a routine failure becoming days of reconstruction.
Coverage matters more than speed here
Warehouse, workshop and trade-counter space is the norm around Ellesmere Port, and big metal buildings are unkind to wifi. The office at the front gets a strong signal, the far aisle gets nothing, and somebody ends up walking to a desk to do a job that should take ten seconds on a tablet.
Faster broadband doesn't fix that. Coverage does. It's worth knowing where the signal actually dies before spending anything, because the answer is often one well-placed access point rather than a new line.
What £55 a person actually gets you
Managed IT support should leave you with less to think about. For a small office, that comes down to four IT services: somebody answers, your files are backed up, your machines stay protected and updated, and Microsoft 365 is kept in order. The tools do the background work. When you need help, you can reach the person responsible.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
We back up your files and email every day, then test restores so you know the backups work. If a laptop dies or somebody deletes the wrong folder, we can bring the data back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Your support is set up and secured in seven days
Changing IT provider shouldn’t become another project for you to manage. We handle the setup, coordinate the handover and keep you informed. The seven-day promise covers getting the agreed users and devices protected, backed up and able to reach support.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Once we have the agreed access, we install monitoring and protection, start and test backups, give your people support access and run the initial security checks. If we’re waiting for access or a decision, the clock pauses.
You know what happens next
At the end of the week, you get confirmation of what’s protected and a plain-English action list for anything that needs separate work. If we miss the agreed seven-day setup, that month is on us.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
The person who scopes it is the person who runs it
I’m Eric. Twenty years designing and delivering IT services for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Ellesmere Port gets that standard with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need us, I’ll say so on the call.
IT support in Ellesmere Port: the questions people ask first
Are you actually in Ellesmere Port?
Eric's on the Wirral, and Ellesmere Port is covered the same way. Support is remote first because that's what fixes things fastest: you ring, a person picks up, and they're on your screen in minutes. On-site visits are by arrangement, for the things that need a pair of hands, and they're the exception rather than the routine. There's no ongoing on-site response promise, so you know where you stand from the start.
How much is IT support in Ellesmere Port?
£55 a person a month, and that person's machines are all in it, however many they use. Two people is £110, ten is £550. Registered charities are £35 a machine with no minimum. Servers, Azure and network kit are priced per box, on top, only if they need looking after, and you'd know the whole number before agreeing to anything.
We've already got an IT company. Why would we move?
If you're happy with them, stay with them. Moving becomes worth discussing when you can't reach the person responsible, callbacks don't happen, or the bill keeps changing. We handle the setup and coordinate the handover. Once we have the agreed access, your users and devices are set up and secured within seven days or that month is on us. If we're waiting on you or the outgoing provider, the clock pauses. Check when your current agreement ends first; that date decides the timing.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we'd book them.
We've got a small office and a warehouse. What actually gets covered?
The people who use computers are £55 each, whatever machines they use. Anything in the warehouse that's a device rather than a person, a scanner PC, a label printer, a controller, an access point, is priced per box once we've seen it, and only if it needs looking after. You'd see the whole number before agreeing to anything.
Do you support factory machinery and vehicle diagnostics?
The computer used by a person can be covered, but the machine, diagnostic platform or industrial control system normally remains with its specialist supplier. We establish the boundary before making changes. If you want a dedicated controller monitored or backed up, it gets its own scope and price, subject to the manufacturer's requirements.
Can you sort Wi-Fi across an Ellesmere Port unit?
Yes. We start by checking whether the problem is the internet line, the local network or wireless coverage inside the building. A site survey, cabling and access points are separate from the £55 people price and quoted before work begins. If you then want the network equipment managed, we can price those boxes clearly.
Have a chat with Eric
Fifteen minutes on the phone. You’ll get a straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
The checklist we work to, before you ring anyone
We haven’t got a wall of reviews for managed support, because we’re new to selling it. What we can do is show you the work. The seven-day setup checklist is the actual list, stage by stage, including what pauses the clock and what the week doesn’t cover.
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Also covered: IT support Chester IT support Wirral IT support Birkenhead IT support Liverpool Small offices, North West
Charities and community groups Ellesmere Port: IT support for charities, £35 a machine
Remote first, across the North West. On site by arrangement.
Ring 0151 452 3060 and a person picks up
IT support for Ellesmere Port businesses from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.