IT support for estate agents
IT Support for Estate Agents and Lettings Agencies
For the branch of two to twenty people that runs on a CRM, two portals, a phone system and an inbox, where a bad Friday is a deposit redirected by a fraudster. A person picks up when you ring, the email is protected, and the price is on the page.
£55 a person a month, every machine that person uses. A person picks up. Run to Cyber Essentials standards. Twenty years of NHS and government systems.
What's different about IT support for an estate agency
An estate agency’s IT is simple and constant: the CRM has to work, the portal feeds have to run, the phones have to ring, and the email has to be trustworthy, because that’s where the money instructions travel. The attack estate and lettings agents actually get isn’t exotic. It’s an email that looks like it came from the vendor, the solicitor or the landlord, changing a bank account at exactly the wrong moment.
The compliance side is AML: agents are supervised, client due diligence has to be kept and produced, and the records are sitting in the CRM and the inbox. UK GDPR covers the tenant and applicant data. Propertymark and the insurer ask the same questions. All of it comes back to protected email, protected sign-in, and backups that work.
What IT support for estate agents covers
The same managed IT support every small office gets, with the parts that matter to estate agents done deliberately.
Email that stops the deposit redirection
Filtering that catches emails impersonating your negotiators, the solicitor or the landlord, and sign-in security so a stolen password can't send one. The single most valuable control an agency can buy.
Somebody who knows agency software
When the CRM won't push to Rightmove or the phone system drops the branch line, a person picks up and fixes it on your screen, or rings the vendor so the negotiators can keep negotiating.
The CRM, the portals and the phones working together
Microsoft 365 set up so the inbox, the calendar and the CRM agree, the portal feeds monitored, and the VoIP system on a network that's been designed for it rather than the one router by the front desk.
Records that come back
Applicant data, tenancy files, AML records and the mailboxes backed up daily and tested by restoring something. A dead PC in the branch is an afternoon, not lost due diligence.
Access that ends when negotiators move on
Agents change firms often. Their access to the CRM, the inbox and the shared drive ends the same day, before the applicant list walks out with them.
Evidence for the AML supervisor
A written record of the controls, run to Cyber Essentials standards, that answers HMRC's supervision visit and the insurer's questionnaire.
IT support around estate agents’ software and their rules
Software you’ll find us comfortable with: Reapit, Alto, Jupix, Dezrez, Street, Rightmove and Zoopla feeds, VoIP phone systems, Microsoft 365, DocuSign.
The rules that shape the IT: AML supervision (HMRC), UK GDPR, Propertymark standards, the Tenant Fees Act's record-keeping, professional indemnity insurers.
IT support from us means we look after everything the software runs on, keep the sign-in secure, and handle the vendor when the application itself misbehaves. On the rules, the job is to have the controls on and written down, so the supervisor, the insurer or the inspector gets a document rather than a scramble.
£55
a person, a month
Every machine that person works on. Billed monthly. A branch of six is £330 a month. The phone system and any managed network kit are priced per box on top, only if they need looking after. After your first year, rolling 30-day notice, no exit fees.
IT support for estate agents
Servers and network kit per box, only if they need it.
Already have IT support? Keep them, and add the specialist
A lot of estate agents have somebody: an in-house person, a provider, a shared service. Co-managed IT support keeps what works and adds what’s missing, usually the security layer, the cloud work and the compliance evidence, with a senior engineer your person can ring. The boundary is written down on day one so nobody’s guessing whose alert it is.
If you’d rather one firm handled all of it, that’s managed IT support from us end to end. Eric will tell you which fits on the call.
IT support for estate agents: the questions people ask first
Do you support Reapit, Alto and Jupix?
We look after the machines, the network and Microsoft 365 they run on, keep the sign-in secure, and handle the vendor when the application misbehaves. Most are cloud-hosted now, which makes the sign-in security the thing that matters.
How do you stop deposit-redirection fraud?
Two controls do most of it: email filtering that catches impersonation, and multi-factor sign-in so a stolen password can't send from your inbox. Then a written process for verifying any change of bank details by phone, which we'll help you put in place.
Can you look after our phones as well as the computers?
The network they run on, yes, and we'll work with your VoIP provider. A branch phone system on a proper network with the right settings is the difference between calls that drop and calls that don't.
How much does IT support for an estate agency cost?
£55 a person a month, every machine that person uses. Six people is £330. Anything beyond the people, a phone system or network kit, is priced per box and agreed first.
We've got several branches. Does that change the price?
No. It's per person wherever they sit, and the branches share one Microsoft 365, one set of controls and one person to ring.
Have a chat with Eric
Fifteen minutes on the phone. A straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
IT support for estate agents by town: Wirral Liverpool Chester Warrington
Ring 0151 452 3060 and a person picks up
IT support for estate agents across the Wirral, Liverpool and Cheshire. From £55 a person a month. Backups proven, sign-in secured, the evidence written down, and somebody on your screen in minutes when it goes wrong.