IT support for the public sector
IT Support for Public Sector Organisations and Their Suppliers
For the town council, the commissioned service, the housing provider's community arm, the NHS-adjacent charity, and the small supplier that has to meet public-sector security requirements to keep its contract. Twenty years inside NHS and government systems, applied at a size where the price is on the page.
Managed IT support £55 a person a month, projects fixed price. A person picks up. Run to Cyber Essentials standards. Twenty years of NHS and government systems.
What's different about IT support for public-sector work
Public-sector IT comes with requirements attached, and they cascade. An organisation delivering commissioned services inherits the commissioner’s expectations: the NHS Data Security and Protection Toolkit, Cyber Essentials as a condition of contract, UK GDPR with a DPO, and supplier security assessments that arrive without warning. The organisations that get caught are the small ones: the council office with three staff, the commissioned service with a team of twelve, the supplier with a five-person firm and a contract that says “Cyber Essentials”.
Eric spent twenty years as an engineer inside exactly these systems: NHS mental health services, government, national infrastructure. That’s the background behind the IT support, and it’s the reason the Toolkit, the Cyber Essentials submission and the supplier questionnaire are familiar work rather than a project. One honest limit up front: Hilt Digital isn’t on a procurement framework. Work is bought directly, under the thresholds most small contracts fall within, or as a subcontractor to a framework supplier.
What IT support for public sector organisations covers
The same managed IT support every small office gets, with the parts that matter to public sector organisations done deliberately.
The Toolkit, done from the inside
The NHS Data Security and Protection Toolkit is annual, due at the end of June, and cascades to suppliers of commissioned services. Familiar work, best started before May, with the evidence kept where next year's submission can find it.
Cyber Essentials as a contract condition
When the contract says Cyber Essentials, the controls map onto the assessment and we run to the standard ourselves. Getting a small organisation through it is a known piece of work rather than a project.
Azure and Microsoft 365 to public-sector patterns
Architecture that would pass a public-sector review: identity done properly, data kept in the UK, logging on, access ending when people leave. Fixed-price projects, scoped before anyone starts.
Somebody who answers
The same managed IT support as every small office: a person picks up, backups are tested, machines stay clean and updated, Microsoft 365 is looked after.
Supplier security questionnaires
The assessment that arrives from the commissioner or the prime contractor, answered from a written record of what's in place rather than from memory, with the gaps closed first.
Co-managed alongside an in-house team
For the organisation with an IT person or a shared service, a senior engineer for the security, cloud and compliance work they don't have time for, with the boundary written down.
IT support around public sector organisations’ software and their rules
Software you’ll find us comfortable with: Microsoft 365 and Azure (including the government cloud patterns), NHS DSPT, Cyber Essentials and Cyber Essentials Plus preparation, case-management and finance systems common in commissioned services.
The rules that shape the IT: NHS Data Security and Protection Toolkit, Cyber Essentials as a contract condition, UK GDPR and DPO obligations, supplier security assessments, PSN and NHS network connection standards where they apply.
IT support from us means we look after everything the software runs on, keep the sign-in secure, and handle the vendor when the application itself misbehaves. On the rules, the job is to have the controls on and written down, so the supervisor, the insurer or the inspector gets a document rather than a scramble.
£55
a person, a month
Every machine that person works on. Billed monthly. Managed IT support is £55 a person a month, £35 a machine for registered charities. Toolkit, Cyber Essentials and Azure work are fixed-price projects, scoped and quoted before anyone starts. Not on a framework; bought directly or via a prime. After your first year, rolling 30-day notice, no exit fees.
IT support for public sector organisations
Servers and network kit per box, only if they need it.
Already have IT support? Keep them, and add the specialist
A lot of public sector organisations have somebody: an in-house person, a provider, a shared service. Co-managed IT support keeps what works and adds what’s missing, usually the security layer, the cloud work and the compliance evidence, with a senior engineer your person can ring. The boundary is written down on day one so nobody’s guessing whose alert it is.
If you’d rather one firm handled all of it, that’s managed IT support from us end to end. Eric will tell you which fits on the call.
IT support for public sector organisations: the questions people ask first
Are you on G-Cloud or another framework?
No, and we'd rather say so than imply otherwise. Most of the organisations we work with buy directly under the thresholds their procurement rules allow for small contracts, or we work as a subcontractor to a supplier that is on a framework.
Can you help with the NHS Data Security and Protection Toolkit?
Yes. It's annual, due at the end of June, and it applies to suppliers delivering commissioned services. Eric has done it from the inside for years. Start before May.
Our contract requires Cyber Essentials. How long does it take?
For a small organisation with the controls in place, a few weeks. For one starting from scratch, a couple of months, most of it closing the gaps rather than the assessment itself. We run to the standard ourselves and the controls map directly onto it.
Do you have security-cleared staff?
Eric has worked in cleared environments. Where a specific clearance is a contract condition, we'll tell you plainly whether it's current for that level rather than promising it on a web page.
How much does it cost?
Managed IT support is £55 a person a month. Projects, the Toolkit, Cyber Essentials, Azure, are fixed price and quoted before anyone starts, with the scope written down.
Have a chat with Eric
Fifteen minutes on the phone. A straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
IT support for public sector organisations by town: Wirral Liverpool Chester Warrington
Ring 0151 452 3060 and a person picks up
IT support for public sector organisations across the Wirral, Liverpool and Cheshire. From £55 a person a month. Backups proven, sign-in secured, the evidence written down, and somebody on your screen in minutes when it goes wrong.