IT Support for Government & Public Sector
A Security-Cleared, Independent Practice Ready to Support Public Sector Contracts
Public sector organisations need an IT partner who has already solved the compliance, security and scaling problems you're facing, not one experimenting on your contract. We design, deliver and manage IT for councils, NHS trusts, housing associations and government contractors, as a fully managed service or a one-off project. Independent, with nothing to resell and no agenda beyond getting your systems right.
Looking for a security-cleared IT partner? Book a confidential consultation - we'll discuss your requirements and clearance needs. No obligation.
Public Sector IT Capabilities
We provide the full spectrum of IT services public sector organisations need - from day-to-day support to specialist security and cloud expertise.
Managed IT Support
We design, deliver and manage your desktop support and infrastructure as an ongoing service, or as a one-off project. Remote-first, UK-wide, with on-site visits scheduled where a project needs them.
Cyber Security
EDR endpoint protection, email security, vulnerability management, and 24/7 SOC monitoring. Meet PSN and Cyber Essentials requirements.
Microsoft 365
Migration, configuration, and ongoing management. Teams, SharePoint, Exchange, Intune. Government cloud (GCC) experience available.
Azure Cloud Services
Virtual Desktop, cloud infrastructure, backup, and disaster recovery. UK data centres. Azure Government experience.
Networking
Network design, implementation, and support. SD-WAN, firewalls, secure remote access. Multi-site connectivity for distributed organisations.
Security Operations (SOC)
24/7 threat monitoring, incident response, and security analytics. Dedicated SOC analysts available for contract assignments.
Why Public Sector Organisations Choose HiltDigital
Security-Cleared Engineers
We have engineers with SC and DV clearances available for projects requiring vetted personnel. Essential for handling sensitive data, classified systems, or secure environments.
Public Sector DNA
We've worked with councils, NHS trusts, housing associations, and government contractors. We understand budget cycles, committee approvals, procurement rules, and the scrutiny you operate under.
Compliance Focus
We're Cyber Essentials certified ourselves. We understand NCSC guidance, PSN requirements, and data protection obligations. Security and compliance are built into everything we do.
Independent, No Agenda
We don't resell hardware or licences and we're not tied to any vendor. Our recommendations are shaped by what your organisation needs, not what earns us commission. Remote-first delivery, UK-wide, with on-site visits scheduled when a project calls for it.
Flexible Engagement
Fully managed IT, co-managed alongside your team, or project-based delivery. We adapt to your structure and budget - not the other way around.
Accountable Communication
Clear reporting for your leadership, elected members, or board. We explain technical matters in plain English and provide the documentation governance requires.
Procurement & Frameworks
G-Cloud Framework
Currently Onboarding
We are currently in the process of onboarding to the G-Cloud framework, which will enable us to tender for government contracts through the Digital Marketplace. This process is underway and we expect to be listed in the coming months.
Alternative Procurement Routes
Available Now
In the meantime, we are happy to quote and work within other procurement capabilities outside of the frameworks. We understand public sector procurement requirements and can support your process through:
- Direct award for contracts under threshold
- Competitive quotation processes
- Request for Quotation (RFQ) responses
- Invitation to Tender (ITT) submissions
- Framework sub-contracting arrangements
- Dynamic Purchasing System (DPS) opportunities
Need to procure now? Contact us to discuss your requirements and procurement route. We can provide quotes, supporting documentation, and references from existing public sector clients to support your procurement process.
Ready to Discuss Your Requirements?
Choose your starting point:
Why Public Sector Organisations Choose HiltDigital
Security-Cleared Personnel
Our team includes SC and DV cleared engineers ready to support sensitive environments. We understand the vetting process and maintain the standards your contracts require.
Framework Experience
Experience delivering through G-Cloud, DOS, and Crown Commercial Service frameworks. We understand public sector procurement and can work within your existing contractual structures.
Rapid Team Deployment
When you win a contract that requires IT capability you don't have in-house, we can deploy trained, cleared teams quickly. SOC analysts, Azure specialists, M365 engineers - ready when you need them.
Flexible Engagement Models
Staff augmentation, managed services, or project-based delivery. We adapt to your commercial model - whether you need bodies on-site or outcomes-based support.
Public Sector Understanding
We get it - governance, audit trails, change control, and the scrutiny that comes with public money. Our processes are designed for environments where everything gets documented.
Transparent Reporting
Board-ready reports, clear SLA metrics, and the documentation your stakeholders expect. No hidden costs, no scope creep - just honest delivery against agreed objectives.
IT Services for Public Sector
We deliver the full range of IT services public sector organisations need - designed for compliance and security from the start.
Managed IT Support
We design, deliver and manage your IT estate as a senior independent practice, not a call-centre helpdesk. Predictable monthly costs, proactive monitoring, and no surprises.
- 24/7 monitoring and alerting
- Helpdesk support with agreed SLAs
- Patch management and updates
- Regular reporting for governance
Co-Managed IT
Work alongside your existing IT team. We provide specialist skills, overflow capacity, or specific expertise while your team handles day-to-day operations.
- Flexible resource allocation
- Knowledge transfer included
- Escalation path for complex issues
- Project surge capacity
Cyber Security
Security services designed for public sector requirements. From Cyber Essentials certification to advanced threat protection and incident response.
- Cyber Essentials assessment and certification
- Security monitoring and SIEM
- Vulnerability management
- Incident response planning
Cloud Services
Microsoft 365, Azure, and hybrid cloud solutions. UK data residency, security configuration, and ongoing management for public sector workloads.
- Microsoft 365 deployment and management
- Azure infrastructure and Virtual Desktop
- Cloud backup and disaster recovery
- Hybrid connectivity
Infrastructure Projects
Server refreshes, network upgrades, migrations, and deployments. Delivered with minimal disruption and proper change management.
- Server and network infrastructure
- Office moves and new sites
- System migrations
- Decommissioning and disposal
Consultancy & Strategy
IT strategy development, technology roadmaps, and procurement support. Independent advice to help you make informed decisions.
- IT strategy and roadmaps
- Technology assessments
- Procurement specification support
- Vendor selection assistance
How We Work With You
Whether you need to augment your existing team, outsource entire functions, or bring in specialists for specific projects - we flex to your requirements.
Staff Augmentation
Cleared specialists embedded in your team, working to your processes and management.
- SC/DV cleared engineers available
- Work on-site or remotely as required
- Your tools, your processes
- Day rate or fixed-term contracts
Ideal for: Contract wins requiring immediate capability, covering clearance gaps, surge capacity.
Managed Services
We take ownership of defined IT functions with agreed SLAs and outcomes.
- 24/7 SOC monitoring
- Helpdesk and desktop support
- Infrastructure management
- Monthly reporting and governance
Ideal for: Ongoing contracts, predictable costs, reduced management overhead.
Project Delivery
Fixed-scope projects with defined deliverables, timelines, and budgets.
- Cloud migrations and deployments
- Security assessments and remediation
- Infrastructure upgrades
- Compliance implementations
Ideal for: Specific deliverables, transformation projects, compliance deadlines.
Security & Compliance Standards
We understand the frameworks and requirements that govern public sector IT. Our processes and personnel are aligned to meet your compliance obligations.
🔒 Security Clearance
- SC Cleared - Engineers available for OFFICIAL-SENSITIVE
- DV Cleared - Personnel for SECRET environments
- Clearance sponsorship available for long-term engagements
- BPSS baseline for all staff
📋 Framework Accreditations
- Cyber Essentials - Certified
- ISO 27001 - Information security aligned
- G-Cloud and DOS framework experience
- Crown Commercial Service supplier standards
🏛️ Public Sector Experience
- PSN connectivity requirements
- NCSC security guidance implementation
- Government security classifications
- Audit and assurance readiness
📊 Governance & Reporting
- Full audit trails and change documentation
- SLA performance reporting
- Risk registers and mitigation tracking
- Board-ready executive summaries
How We Price Public Sector Work
Transparent pricing designed for public sector budgets and procurement processes. No hidden costs, no surprise invoices.
Managed IT Support
Complete IT management with helpdesk, monitoring, and proactive maintenance.
- Unlimited helpdesk support
- 24/7 monitoring and alerting
- Patch management
- Regular security reviews
- Monthly reporting
- Quarterly business reviews
Pricing depends on complexity, legacy systems, and compliance requirements. Contact us for a tailored quote.
Co-Managed IT
Work alongside your existing IT team with specialist support and overflow capacity.
- Escalation support for your team
- Specialist expertise on demand
- Project surge capacity
- Knowledge transfer
- Shared tooling and monitoring
- Flexible hours allocation
Ideal for organisations with in-house IT who need additional capacity or specialist skills.
Project-Based
Specific projects, migrations, or deployments with defined scope and deliverables.
- Clear scope and deliverables
- Fixed price where possible
- Defined timelines
- Change control process
- Handover and documentation
- Post-project support options
We provide detailed quotes with transparent pricing before work begins.
Public Sector Commitment: We understand procurement constraints. All quotes include the detail you need for approval processes, and we're happy to provide additional documentation, references, or attend presentations as required.
Frequently Asked Questions
What security clearances do your staff hold?
We have engineers cleared to SC and DV levels, with BPSS as our baseline for all staff. For long-term engagements, we can sponsor clearance applications for additional team members. We maintain a pool of cleared personnel specifically for public sector work.
Can you work through existing frameworks?
Yes. We have experience delivering through G-Cloud, Digital Outcomes and Specialists (DOS), and Crown Commercial Service frameworks. We understand the procurement, governance, and reporting requirements. We can also work as a subcontractor to prime contractors if that suits your commercial structure.
How quickly can you deploy a team?
For roles requiring existing clearances, we can typically deploy within 2-4 weeks depending on availability. For new clearance applications, timelines depend on the clearance level required - BPSS is fastest, SC typically takes 6-12 weeks, DV longer. We recommend early engagement to align timelines with contract start dates.
Do you provide on-site support?
Absolutely. We can embed staff on-site, provide hybrid arrangements, or deliver entirely remotely depending on your security requirements and preferences. For classified environments, we understand the access and handling requirements for on-site work.
What geographic coverage do you have?
We're headquartered in Liverpool with primary coverage across the North West and the UK, but our cleared personnel can deploy nationally. For managed services, our 24/7 SOC provides round-the-clock coverage regardless of location. For on-site requirements outside the North West, we discuss logistics and arrangements during scoping.
How do you handle sensitive data and information?
We follow government security classification guidelines and handle data according to its marking. Our processes, systems, and personnel are aligned to the requirements of OFFICIAL and OFFICIAL-SENSITIVE information. For higher classifications, we work within your accredited environments and follow your handling procedures.
Ready to Discuss Your Requirements?
Whether you need cleared personnel for an upcoming contract, managed IT services for an existing project, or specialist capability you don't have in-house - let's talk.
Security Cleared Teams
SC and DV cleared engineers ready to deploy. BPSS baseline for all staff.
Framework Experience
G-Cloud, DOS, and Crown Commercial Service delivery experience.
Full Capability Stack
IT support, cyber security, SOC, Azure, M365, networking - one supplier.
Flexible Models
Staff augmentation, managed services, or project delivery - your choice.
