IT support in Birkenhead, from £55 a person a month
IT Support for Birkenhead Businesses
For the office on Hamilton Square, the workshop off Cleveland Street, the care agency in Prenton. A few PCs, no IT person, and somebody who picks up when it goes wrong.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
Twenty years in the job. Microsoft and Datto partner. Run to Cyber Essentials standards. Secured in 7 Days, or that month is on us.
IT support in Birkenhead, from the other side of the park
Birkenhead is where a lot of Wirral’s real work happens. The engineering shops around the docks. The trade counters on the Cleveland Street estates. The professional offices on Hamilton Square, the care agencies and charities that run the town. Most of them have an office of two to ten, a few PCs, and nobody whose job is the computers. Eric’s on the Wirral and has been doing this for twenty years, most of it on setups a great deal bigger than yours.
Workshop or office, it’s the same job: the machines the business runs on need backing up, keeping clean, keeping updated, and fixing quickly when they stop. For a fabrication shop by Cammell Laird that means the two PCs in the office and the laptop that runs the CNC; for a lettings agent in Oxton it means six laptops and Microsoft 365; for a domiciliary care agency in Rock Ferry it means the rota system working at seven in the morning.
Birkenhead, Bidston, Claughton, New Ferry, Oxton, Prenton, Rock Ferry, Tranmere, Woodside and Wirral Waters: CH41 to CH43, on the doorstep.
What £55 a person actually gets you
The same four things every small office needs. Backups and antimalware are the foundation. The first one is the part people tell us they value most.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
Your files and your email backed up daily, and we test them by restoring something, so you know they work. If a laptop dies or somebody deletes the wrong folder, it comes back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Moving to us takes a week, and none of it is your job
The most common reason firms stay with a provider they’re unhappy with is that switching sounds painful. So we do the switching.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Our tools go on, backups start running, antimalware and updates are set, and the annoying thing gets fixed first. There’s nothing for your team to prepare and no day without email.
Then it goes quiet
Most people notice the switch because things have gone quiet. Secured in 7 Days, or that month is on us. That’s the standard we work to.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
The person who scopes it is the person who runs it
I’m Eric. Twenty years looking after systems for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Birkenhead gets that standard with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need us, I’ll say so on the call.
IT support in Birkenhead: the questions people ask first
Are you actually in Birkenhead?
Eric's on the Wirral, and that is home ground. Support is remote first because that's what fixes things fastest: you ring, a person picks up, and they're on your screen in minutes. On-site visits are by arrangement, for the things that need a pair of hands, and they're the exception rather than the routine. There's no ongoing on-site response promise, so you know where you stand from the start.
How much is IT support in Birkenhead?
£55 a person a month, and that person's machines are all in it, however many they use. Two people is £110, ten is £550. Registered charities are £35 a machine with no minimum. Servers, Azure and network kit are priced per box, on top, only if they need looking after, and you'd know the whole number before agreeing to anything.
We've already got an IT company. Why would we move?
If you're happy with them, stay with them. The reasons people usually give for moving are not being able to reach a person, callbacks that don't happen, and invoices that keep growing. If that sounds familiar, we'll do the switch for you: nothing for your team to prepare, no downtime day, and we're set up inside seven days or that month is on us. Check when your current agreement ends first; that date decides the timing.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we'd book them.
We're a workshop, not an office. Is this still for us?
Yes, and it's often where it matters most. A workshop usually has two or three machines that the whole business depends on, and nobody near them who does IT. Those are the people we cover, per person, and if there's a machine that runs a piece of kit rather than a person, it's priced on its own so you're not paying a person rate for a controller.
Have a chat with Eric
Fifteen minutes on the phone. You’ll get a straight answer on whether it’s worth it, and the number if it is.
Worth reading before you ring anyone
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Also covered: IT support Wirral IT support Liverpool IT support Ellesmere Port IT support Chester IT support Warrington Small offices, North West
Charities and community groups Birkenhead: IT support for charities, £35 a machine
Remote first, across the North West. On site by arrangement.
Ring 0151 452 3060 and a person picks up
IT support for Birkenhead businesses from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.