IT support in Birkenhead, from £55 a person a month
IT Support for Birkenhead Businesses
For the office on Hamilton Square, the workshop off Cleveland Street, the care agency in Prenton. A few PCs, no IT person, and somebody who picks up when it goes wrong.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
Twenty years in the job. Microsoft and Datto partner. Run to Cyber Essentials standards. Secured in 7 Days, or that month is on us.
IT support in Birkenhead, from the other side of the park
Birkenhead is where a lot of Wirral’s real work happens. The engineering shops around the docks. The trade counters on the Cleveland Street estates. The professional offices on Hamilton Square, the care agencies and charities that run the town. Most have an office of two to ten, a few PCs, and nobody whose job is the computers. That’s the kind of business our managed IT support is built for. Eric’s on the Wirral and has been doing this for twenty years, most of it on setups a great deal bigger than yours.
Workshop or office, it’s the same job: the machines the business runs on need backing up, keeping clean, keeping updated, and fixing quickly when they stop. For a fabrication shop by Cammell Laird that means the two PCs in the office and the laptop that runs the CNC; for a lettings agent in Oxton it means six laptops and Microsoft 365; for a domiciliary care agency in Rock Ferry it means the rota system working at seven in the morning.
Birkenhead, Bidston, Claughton, New Ferry, Oxton, Prenton, Rock Ferry, Tranmere, Woodside and Wirral Waters: CH41 to CH43, on the doorstep.
Where IT support makes the difference in a Birkenhead business
A workshop, care office and Hamilton Square practice may all have five computer users, but the risk is not in the same place. We work out what the business actually depends on before deciding what belongs in support.
The office computer and the machine controller
A PC used for quotes, email and payroll is a normal supported user device. A computer dedicated to CNC, diagnostics or another piece of equipment is different: its software, warranty and acceptable updates may be controlled by the equipment supplier. We record that boundary, price any monitoring separately and do not make changes that could stop production without agreement.
Shared desks without shared identities
A trade counter or care office may have several people using the same physical computer. They still need named accounts so email, files and access can be closed properly when somebody leaves. The monthly price is per supported person, with all their machines included. We agree the real user list rather than treating every login ever created as another charge.
Rota, booking and job systems that cannot vanish
For a care agency, garage or engineering firm, the specialist application is often more important than the laptop around it. We document who supplies it, where its data sits and how it is backed up. If the application itself fails, we can give its vendor useful evidence and stay involved instead of leaving the office manager between two support desks.
A workshop connection that reaches the work
Metal structures, long units and equipment can make wireless coverage uneven. Replacing office laptops won't solve that. We separate computer support from network work, test where the problem begins and quote any survey, cabling or access points clearly. You can ask us to manage the network, but it is never silently bundled into the people price.
An office at the front, a workshop at the back
Plenty of Birkenhead premises are an office with something else attached: a workshop, a store, a yard, a unit off Dock Road. The office end usually works fine. The other end is where the wifi gives up, the machine's older than everything else, and nobody's looked at it in years.
It's worth treating those as one setup rather than two. The tablet on the bench and the PC on the counter need the same protection and the same backup as the desk in the office, and the coverage problem is normally solvable without rewiring the building.
What £55 a person actually gets you
Managed IT support should leave you with less to think about. For a small office, that comes down to four IT services: somebody answers, your files are backed up, your machines stay protected and updated, and Microsoft 365 is kept in order. The tools do the background work. When you need help, you can reach the person responsible.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
We back up your files and email every day, then test restores so you know the backups work. If a laptop dies or somebody deletes the wrong folder, we can bring the data back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Your support is set up and secured in seven days
Changing IT provider shouldn’t become another project for you to manage. We handle the setup, coordinate the handover and keep you informed. The seven-day promise covers getting the agreed users and devices protected, backed up and able to reach support.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Once we have the agreed access, we install monitoring and protection, start and test backups, give your people support access and run the initial security checks. If we’re waiting for access or a decision, the clock pauses.
You know what happens next
At the end of the week, you get confirmation of what’s protected and a plain-English action list for anything that needs separate work. If we miss the agreed seven-day setup, that month is on us.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
The person who scopes it is the person who runs it
I’m Eric. Twenty years designing and delivering IT services for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Birkenhead gets that standard with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need us, I’ll say so on the call.
IT support in Birkenhead: the questions people ask first
Are you actually in Birkenhead?
Eric's on the Wirral, and that is home ground. Support is remote first because that's what fixes things fastest: you ring, a person picks up, and they're on your screen in minutes. On-site visits are by arrangement, for the things that need a pair of hands, and they're the exception rather than the routine. There's no ongoing on-site response promise, so you know where you stand from the start.
How much is IT support in Birkenhead?
£55 a person a month, and that person's machines are all in it, however many they use. Two people is £110, ten is £550. Registered charities are £35 a machine with no minimum. Servers, Azure and network kit are priced per box, on top, only if they need looking after, and you'd know the whole number before agreeing to anything.
We've already got an IT company. Why would we move?
If you're happy with them, stay with them. Moving becomes worth discussing when you can't reach the person responsible, callbacks don't happen, or the bill keeps changing. We handle the setup and coordinate the handover. Once we have the agreed access, your users and devices are set up and secured within seven days or that month is on us. If we're waiting on you or the outgoing provider, the clock pauses. Check when your current agreement ends first; that date decides the timing.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we'd book them.
We're a workshop, not an office. Is this still for us?
Yes, and it's often where it matters most. A workshop usually has two or three machines that the whole business depends on, and nobody near them who does IT. Those are the people we cover, per person, and if there's a machine that runs a piece of kit rather than a person, it's priced on its own so you're not paying a person rate for a controller.
Will you update a computer that controls workshop equipment?
Only after the equipment and software requirements are understood. Some controller PCs must stay on a specific version because the manufacturer supports nothing else. We can protect, monitor or back one up under a separate scope, but we won't install a routine update that risks stopping the machine. Where the supplier must act, we'll help define the problem and coordinate with them.
Can you support a shared computer used by several staff?
Yes. We agree who the supported people are and how they use it. Named accounts are usually the safer setup even when the desk is shared, because access can be changed without disrupting everybody else. The price is based on the people receiving support, not on multiplying one shared PC into several devices.
Have a chat with Eric
Fifteen minutes on the phone. You’ll get a straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
The checklist we work to, before you ring anyone
We haven’t got a wall of reviews for managed support, because we’re new to selling it. What we can do is show you the work. The seven-day setup checklist is the actual list, stage by stage, including what pauses the clock and what the week doesn’t cover.
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Also covered: IT support Wirral IT support Liverpool IT support Ellesmere Port IT support Chester Small offices, North West
Charities and community groups Birkenhead: IT support for charities, £35 a machine
Remote first, across the North West. On site by arrangement.
Ring 0151 452 3060 and a person picks up
IT support for Birkenhead businesses from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.