What “Secured in 7 Days” actually means

The seven-day setup checklist

This is the list we work to when a small business moves its IT to us. It’s here so you can read it before you ring, rather than take our word for it afterwards.

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Secured in 7 Days, or that month is on us. The clock starts when we have the access we need, and pauses while we’re waiting on you or your outgoing provider.

The seven days, stage by stage

Four stages. The middle two are the work; the first and last are how you know it’s been done.

1

Before the clock starts

Nothing here needs a decision from you beyond saying go.

  • A fifteen-minute call: how many of you, what you run on, and what's annoying you right now.
  • A list of the people to cover and the machines each one uses.
  • Admin access to your Microsoft 365 or Google tenant, or the person who has it.
  • Who your current provider is, and when your agreement with them ends.
  • One named person on your side who can say yes to things.
2

Day one and two: see it before touching it

We find out what's actually there rather than assuming.

  • Every machine listed: what it is, how old, what it runs, who uses it.
  • Where your files live now, and whether anything only exists on one machine.
  • What's backing up today, if anything, and whether it's ever been restored from.
  • Microsoft 365 accounts checked: who has an account, who has admin, who has left and still has one.
  • Broadband, router and wifi noted, including where the signal doesn't reach.
  • Anything that looks urgent gets flagged to you the same day rather than held for the report.
3

Day two to five: the setup itself

This is the part the seven days actually covers.

  • Monitoring and antimalware installed on every agreed machine and confirmed reporting in.
  • Backups started for the agreed machines and mailboxes.
  • A restore tested from one of those backups, so the backup is proven and not just running.
  • Updates brought under management and set to run at a quiet time rather than mid-morning.
  • Multi-factor authentication turned on for the accounts that don't have it.
  • Leaver accounts identified and closed with your say-so.
  • Your people given the ways to reach support: the phone number, the email address and the portal.
  • The thing that was annoying you on the first call gets fixed in this window, not queued.
4

Day six and seven: prove it and hand it over

You end the week knowing what is protected and what is not.

  • Every agreed machine confirmed protected, updating and backing up.
  • A written confirmation of what's covered, machine by machine and person by person.
  • A plain-English action list for anything that needs separate work, with what it is, why it matters and roughly what it costs.
  • A walk-through with you, so you've seen it rather than been told about it.

What pauses the clock

The promise is ours to keep, so it’s only fair that it counts the days we can actually work. The clock pauses when:

  • We're waiting on admin access to your Microsoft 365 or Google tenant.
  • We're waiting on your current provider to hand something over.
  • A machine is switched off, off-site or with someone on holiday.
  • You've asked us to hold while a decision gets made.

You’d be told the same day it pauses and the same day it starts again, so there’s never a week where nobody knows where it stands.

What the seven days doesn’t cover

Worth being straight about, because a setup week that quietly includes a server rebuild isn’t a promise anyone can keep.

A failing server, or one that needs replacing

We'll tell you what it does, what depends on it and what failure would stop, and price the work separately. Nobody can safely rebuild a server in a week alongside everything else.

Rewiring, cabling or a wifi survey

Priced on its own once we've seen the building. The seven days covers the machines and the accounts.

Moving email or files between platforms

A migration is its own project with its own date. It doesn't get squeezed into the setup week.

Anything on a machine we haven't agreed to cover

The list of people and machines is agreed before we start, so the number never moves afterwards.

Every one of these lands on the action list at the end of the week, with what it is and roughly what it costs, so you decide what happens next and when.

Ring 0151 452 3060 and a person picks up

Fifteen minutes on the phone tells you whether this is worth doing. If your setup doesn’t need us, we’ll say so on the call.

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