IT support for law firms
IT Support for Law Firms and Solicitors
For the firm of two to thirty fee earners and support staff, where the case management system is the business, the SRA expects you to prove client data is protected, and conveyancing money moves on trust. A person picks up when you ring, backups are proven, and the price is on the page.
£55 a person a month, every machine that person uses. A person picks up. Run to Cyber Essentials standards. Twenty years of NHS and government systems.
What's different about IT support for a law firm
A law firm holds some of the most sensitive data in any business: privileged communications, client identity documents, matter files, and in conveyancing, the bank details that fraudsters most want to change. IT support for solicitors is about keeping the case management system running and the client data provably protected, which is what the SRA’s expectations on information security amount to in practice.
The SRA doesn’t prescribe technology. It expects firms to understand their risks and manage them, and to be able to show they have. That means sign-in security on every account, encrypted laptops, email that resists impersonation, backups that have been restored, and a written record. Professional indemnity insurers now ask the same questions at renewal, often in the same words.
What IT support for law firms covers
The same managed IT support every small office gets, with the parts that matter to law firms done deliberately.
Somebody who knows legal software
When LEAP or Clio won't load a matter or the document bundle won't generate, a person picks up and fixes it on your screen. If it's the vendor's problem, we ring the vendor.
Email that resists the conveyancing scam
Filtering that catches impersonation of your own partners, the other side's solicitor and the client. Sign-in security so a stolen password can't read the completion email. The two controls behind most Friday-afternoon frauds.
Matter files that come back
The case management data, the document store and the mailboxes backed up daily, held away from the machines, and tested by restoring a matter. A ransomware note is a bad morning, not the end of the firm.
Access that ends when people leave
Fee earners move firms. Their access to matters, email and the shared drive ends the same day, and the record shows it did.
Evidence for the SRA and the insurer
A written record of the controls in place, run to Cyber Essentials standards, that answers the PI renewal questionnaire and the SRA's information-security expectations without a scramble.
Quiet on completion day
Updates outside the working day, monitoring that spots trouble early, and somebody who understands that Friday afternoon in a conveyancing department is not the time for a reboot.
IT support around law firms’ software and their rules
Software you’ll find us comfortable with: LEAP, Clio, Proclaim, Practice Evolve, iManage, DPS, Osprey, InfoTrack, Microsoft 365.
The rules that shape the IT: SRA Standards and Regulations, Lexcel, UK GDPR, professional indemnity insurers, Law Society guidance on cyber security.
IT support from us means we look after everything the software runs on, keep the sign-in secure, and handle the vendor when the application itself misbehaves. On the rules, the job is to have the controls on and written down, so the supervisor, the insurer or the inspector gets a document rather than a scramble. The security side, and what the SRA and your insurer expect to see, is on the cyber security for law firms page.
£55
a person, a month
Every machine that person works on. Billed monthly. Four fee earners and two support staff is £330 a month. A server running the case management system is priced on its own once we've seen it, and the real question is whether the vendor's hosted version would do the job for less. After your first year, rolling 30-day notice, no exit fees.
IT support for law firms
Servers and network kit per box, only if they need it.
Already have IT support? Keep them, and add the specialist
A lot of law firms have somebody: an in-house person, a provider, a shared service. Co-managed IT support keeps what works and adds what’s missing, usually the security layer, the cloud work and the compliance evidence, with a senior engineer your person can ring. The boundary is written down on day one so nobody’s guessing whose alert it is.
If you’d rather one firm handled all of it, that’s managed IT support from us end to end. Eric will tell you which fits on the call.
IT support for law firms: the questions people ask first
Do you support LEAP, Clio, Proclaim and the like?
We look after everything they run on and handle the vendor when the application misbehaves. Several are hosted by the vendor now, which changes the question from "is our server up" to "is our sign-in secure", and that's the part we own.
What does the SRA actually require on IT?
That you understand your information-security risks, manage them proportionately, and can show you have. Practically: sign-in security, encrypted devices, protected email, tested backups, leaver access removed, and a record. That's the service.
Can you help with Cyber Essentials for our PI renewal?
Yes. The controls map onto the assessment and we run to the standard ourselves. For a small firm it's a known piece of work, best done before the renewal month rather than during it.
How much does IT support for a law firm cost?
£55 a person a month, every machine that person uses. Six people is £330. Servers priced per box on top, only if they need looking after, and the whole number is agreed before we start.
We have an IT provider we like. Can you just do the security?
Yes, co-managed: they keep the helpdesk, we run the security layer and keep the evidence current, with the boundary written down so both sides know whose alert it is.
Have a chat with Eric
Fifteen minutes on the phone. A straight answer on whether it’s worth it, and the number if it is.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
IT support for law firms by town: Wirral Liverpool Chester Warrington
Ring 0151 452 3060 and a person picks up
IT support for law firms across the Wirral, Liverpool and Cheshire. From £55 a person a month. Backups proven, sign-in secured, the evidence written down, and somebody on your screen in minutes when it goes wrong.