IT support for Liverpool, the Wirral and the North West, from £55 a person a month
Business IT Support & Cyber Security
If you run a small office and there’s nobody whose actual job is the computers, that’s who we’re here for. When something stops working you ring us, a real person picks up, and most of the time we’re on your screen and sorting it within a few minutes. In the background we’re quietly keeping your backups running, your machines clean and up to date, and your Microsoft 365 in good order, so the thing that stops working is a rare event rather than a Tuesday.
From £55 a person a month, every machine that person uses. Fixed monthly cost, agreed before we start.
I’m Eric. I spent twenty years looking after systems for hospitals and government before pointing all that at businesses like yours. We’re a Microsoft and Datto partner, we work to the same Cyber Essentials standards your insurer asks about, and if you’re not set up and secured within seven days, that month is on us.
Have a chat with Eric
Fifteen minutes on the phone. A straight answer on whether it’s worth it, and the number if it is.
Business IT support for Liverpool, the Wirral and Cheshire
We provide managed IT support for the kind of business that’s everywhere round here and rarely has anyone looking after its IT properly. The estate agent in Heswall with four PCs. The accountancy practice in Crosby. The kitchen showroom in Ellesmere Port, the recruitment agency on Old Hall Street, the engineering firm on the Sealand Road estate with an office of four and a workshop that needs the Wi-Fi to work. Two to thirty people, a laptop each, and nobody in-house whose job is the IT.
Eric’s on the Wirral, so that’s home ground. If your office is in Liverpool, Chester, Ellesmere Port, Warrington or anywhere across Merseyside and Cheshire, our managed IT support fixes almost every problem remotely: you ring, a person picks up, and the fix happens on your screen. On site is by arrangement, for the things that need a pair of hands.
If you’ve been searching for an IT support company near you, the thing worth checking is who picks up when you ring, and whether the price is on the page. Both of ours are easy to test: the number’s at the top of this page and the price is just below.
What managed IT support from us actually covers
Managed IT support means the monthly fee pays for the work that stops things breaking, not just for somebody to ring when they do. Four things every small office needs. Backups and antimalware are the foundation. The first one is the part people tell us they value most.
Somebody answers
Ring in the day and a person picks up. Email, portal or message and you’ll have a written reply within two working hours. Most fixes happen on your screen, remotely, in minutes.
Backups that are proven
Your files and your email backed up daily, and we test them by restoring something, so you know they work. If a laptop dies or somebody deletes the wrong folder, it comes back.
Clean, updated, watched
Antimalware on every machine, updates done at a quiet time rather than the middle of your day, and monitoring that spots a failing disk early, while there’s still time to do something about it.
Microsoft 365 looked after
Accounts, licences, sign-in security and the settings that are easy to get wrong when it’s not your day job. New starter on Monday, leaver on Friday, both handled for you.
Cyber security built into the IT support, not bolted on
For a small office, good cyber security and good IT support are mostly the same work: the monitoring, patching and tested backups that keep you running are also what keep you safe. We do that work to a named standard. We work to the NCSC’s frameworks and run to Cyber Essentials standards, which is the framework your insurer and your biggest clients recognise, so the next time a questionnaire lands you have an answer written down.
Sign-in security that holds
Multi-factor authentication on every Microsoft 365 account, which is the single setting that stops most account break-ins. Set up properly, once, for everyone.
Machines that stay patched
Updates applied on a regular cycle, so nothing depends on somebody remembering. Antimalware that watches how programs behave as well as checking them against known threats.
Backups that would actually restore
Tested, kept separate from the machines they protect, and covering email as well as files. If the worst happens, you’re back to yesterday’s work rather than starting again.
£55
a person, a month
Every machine that person works on. Billed monthly. Two of you is £110, five is £275, ten is £550. After your first year, rolling 30-day notice, no exit fees.
- Registered charities and community groups: £35 a machine, no minimum. The charity page.
- A server, Azure or network kit: priced per box, on top, only if it needs looking after.
- Microsoft 365 licences are paid to Microsoft, not marked up through us.
- You’d know the whole number before agreeing to anything, so the invoice never surprises you.
Moving your IT support to us takes a week, and none of it is your job
The most common reason firms stay with a provider they’re unhappy with is that switching sounds painful. So we do the switching.
A fifteen-minute call with Eric
How many of you, what you run on, and the thing that’s annoying you right now. You’ll have the number by the end of the call.
The seven days
Our tools go on, backups start running, antimalware and updates are set, and the annoying thing gets fixed first. There’s nothing for your team to prepare and no day without email.
Then it goes quiet
Most people notice the switch because things have gone quiet. Secured in 7 Days, or that month is on us. That’s the standard we work to.
The person who scopes your IT support is the person who runs it
I’m Eric. Twenty years looking after systems for hospitals, government and national infrastructure, most of it on setups a great deal bigger than yours. I built Hilt Digital so that a small office in Liverpool, on the Wirral or in Cheshire gets that standard of IT support with one person to deal with from start to finish.
When you ring, it’s me. When something needs doing, I do it. If your setup doesn’t need managed IT support, I’ll say so on the call and point you somewhere better.
IT support by town
Each page has the local detail: the business parks, the sort of firms we provide managed IT support to there, and the questions people in that town ask first.
IT support Wirral
Heswall to Wallasey, and Eric’s home patch.
IT support Liverpool
City centre, Baltic Triangle, Speke, Bootle, Crosby.
IT support Chester
Chester Business Park, Sealand Road, the Rows.
IT support Birkenhead
Hamilton Square, the docks, Prenton, Oxton.
IT support Ellesmere Port
Rossmore, Hooton, Cheshire Oaks, Stanlow.
IT support Warrington
Birchwood, Centre Park, Lymm, Stockton Heath.
Who we help
Most of our customers aren’t in a named sector at all: an office with a few PCs, a showroom, a workshop with a desk, a clinic, a care home, a trade with a van and a laptop. The sector pages exist for the ones with their own rules.
Small offices and trades Charities and not-for-profits Accountants Financial advisers Estate agents Recruitment agencies Schools and academies Public sector
Worth reading before you ring anyone
How much does IT support cost for a small business?
The four pricing models, what should be inside the number, and the three places invoices grow.
IT support near me: seven things to check first
Who answers, where’s the price, what “local” means, who owns your accounts. Use it on us too.
Switching IT provider: what actually happens
The four things to check before you give notice, and the seven days as they really go.
Business IT support: the questions people ask first
Is this managed IT support or just someone to ring when it breaks?
Managed IT support. The monthly fee pays for the boring work that stops things breaking: backups that get restored, antimalware and updates on a schedule, monitoring that spots a failing disk before it takes your records with it, and Microsoft 365 kept in order. Having someone to ring is part of that, and the rest happens quietly in the background.
Which areas do you cover for business IT support?
Liverpool, the Wirral, Chester, Ellesmere Port, Warrington and the rest of Cheshire and Merseyside, remote first. Eric’s on the Wirral, so that’s home ground. Each town has its own page with the local detail, and businesses further afield in the North West are covered the same way, because most IT support happens on a screen rather than in person.
How much does business IT support cost?
£55 a person a month, and that person’s machines are all in it. Two people is £110, ten is £550. Registered charities are £35 a machine, no minimum. A server, Azure or network kit is priced per box on top, only if it needs looking after, and you’d know the whole number before agreeing to anything.
Do you do cyber security on its own, without the IT support?
Occasionally, for a firm that has IT support it’s happy with and wants a specialist security layer on top. It works when the boundary is written down. For most small offices, though, the cyber security is built into the IT support rather than sold separately: the same monitoring, patching and tested backups that keep you running are the things that keep you safe.
We’ve already got an IT support company. Why would we move?
If you’re happy with them, stay with them. The reasons people usually give for moving are not being able to reach a person, callbacks that don’t happen, and invoices that keep growing. If that sounds familiar, we’ll do the switch for you: nothing for your team to prepare, no downtime day, set up inside seven days or that month is on us.
Will you come out to us?
Yes, when a visit is the right fix, by arrangement. Most problems are sorted remotely in minutes, which saves you waiting in. New machines, cabling, a Wi-Fi survey in a workshop: those are visits, and we’d book them. There’s no ongoing on-site response promise, so you know where you stand from the start.
Ring 0151 452 3060 and a person picks up
Business IT support and cyber security for small offices across Liverpool, the Wirral and Cheshire, from £55 a person a month. Backups, antimalware, updates, Microsoft 365, and somebody on your screen in minutes when it goes wrong. Secured in 7 Days, or that month is on us.
Not ready to talk? Take the Free Cyber Health Check: six questions, a written fix list, no call needed.