IT support for estate agents, Liverpool
IT Support for Estate Agents in Liverpool
For the Liverpool agency running sales alongside a big lettings book, where tenancies turn over constantly, negotiators come and go, and the email is where the deposit instructions travel. That is what IT support for estate agents in Liverpool has to be built around. A person picks up when you ring, the email is protected, and the price is on the page: £55 a person a month.
IT support for estate and lettings agents from a Microsoft partner, independent. Reapit, Alto, Jupix, Dezrez and Street supported, with the Rightmove and Zoopla feeds. Twenty years securing systems in regulated sectors. Run to Cyber Essentials standards. Remote first, visits scheduled.
What makes IT support for a Liverpool estate agency different
Liverpool agencies tend to run a heavier lettings operation than the county towns do: student tenancies around the university quarter, apartment blocks through L1 and L3, and a renewals cycle that never really stops. That shape changes what the IT has to survive. It is not one big sale a month, it is hundreds of small transactions, each with an applicant, a reference, a deposit and a paper trail somebody may ask to see two years later.
It also changes the risk. Volume means more emails about money, and more chances for one of them to be a fake. The fraud that hits Liverpool agents is not clever: it is an email that looks like it came from the landlord, the solicitor or one of your own negotiators, changing a bank account at exactly the wrong moment. High turnover in negotiator roles makes it worse, because the person who receives it may have been there three weeks.
So for a Liverpool branch the two controls worth buying first are email protection and sign-in security, and the third is access that genuinely ends the day somebody leaves. Everything else in IT support for estate agents matters, but those three are where the money is.
What IT support for estate agents covers
A Liverpool lettings operation leans on some of these harder than a sales-led branch would. Here they are in the order they matter here. Sales, lettings, property management or all three.
Email that stops the deposit redirection
Filtering that catches emails impersonating your negotiators, the solicitor or the landlord, and sign-in security so a stolen password cannot send one. The single most valuable control an agency can buy.
Access that ends when negotiators move on
Agents change firms often. Access to the CRM, the inbox and the shared drive ends the same day they do, before the applicant list walks out with them.
Records that come back
Applicant data, tenancy files, AML records and the mailboxes backed up daily and tested by restoring something. A dead PC in the branch is an afternoon, not lost due diligence.
A new negotiator working on day one
Account, mailbox, CRM access, security switched on and a machine ready, same day when we know they are coming. A new starter with no laptop is a week of momentum gone.
Somebody who knows agency software
Reapit, Alto, Jupix, Dezrez, Street. When the CRM will not push to Rightmove or Zoopla, or the branch phone line drops, you ring and a person picks up. Most fixes happen on your screen in minutes, and if it is the vendor's problem we ring the vendor.
The CRM, the portals and the phones working together
Reapit, Alto, Jupix, Dezrez and Street, the Rightmove and Zoopla feeds, the VoIP phone system, Microsoft 365 and DocuSign, set up so the inbox, the calendar and the CRM agree with each other.
The rules an agency is judged against
Estate and lettings agents are supervised for anti-money-laundering by HMRC, so client due diligence has to be kept and produced on request, and most of those records live in the CRM and the inbox. That makes the IT question and the compliance question the same question, with UK GDPR over the top of it.
It needs no compliance department: sign-in security on, backups tested, access that ends when people leave, and somebody able to write down what is in place when the supervisor asks. The longer version, including Propertymark and what insurers ask at renewal, is on the IT support for estate agents page.
Covering Liverpool
Liverpool city centre and the commercial district, the university quarter, Allerton and Mossley Hill, Woolton, Aigburth and the south Liverpool offices, and branches out towards Crosby and Bootle.
A Liverpool agency of any size tends to run several offices across the city and a lettings book that does not respect office hours. That suits remote support: a problem at half seven in Allerton gets the same attention as one in the city centre at eleven, because nobody is driving anywhere to fix it.
Nearly every fix is faster from a desk than from a van. When a job genuinely needs a person in the room, the visit is scheduled and it is in the quote. Estate agents, lettings agents and property managers, from a single branch to a dozen, and co-managed alongside your existing provider if you have one you want to keep.
What IT support for estate agents costs
No onboarding fee. No surprise on the invoice.
IT support for estate agents in Liverpool: the questions people ask first
We run student lets. Does that change the IT?
It changes the volume rather than the kit. A student book means a concentrated renewals and check-in period, a lot of applicant data arriving at once, and references and right-to-rent documents that have to be kept and found again. The practical difference is backup and search: the records have to come back, and somebody has to be able to find a 2024 tenancy file without a morning of hunting.
Several of our negotiators work between branches. Can they?
Yes, and it is the normal setup now. Microsoft 365 with the files in SharePoint rather than on one branch PC, sign-in tied to the person and the device, and the CRM reached the same way from anywhere. What we would not do is let it happen by accident, with people emailing themselves documents because the proper route is too slow.
Our lettings team works out of one shared inbox. Is that a problem?
It is the most common weak point in a busy lettings office. One shared login means one password several people know, including anyone who has left, and no way to tell who sent what when a deposit instruction is later questioned. The fix keeps the shared address but gives each person their own sign-in behind it, so the inbox works the way the team expects and the audit trail exists.
We take a lot of overseas applicants. Does that change the data side?
The obligations are the same: right-to-rent documents and identity evidence have to be kept, findable and protected like any other applicant record. What changes in practice is the volume and the format, because more of it arrives as photographs and attachments by email. That is worth getting out of the inbox and into somewhere structured, or two years later nobody can find it.
A negotiator is leaving mid-cycle. What should happen on their last day?
Access to the CRM, the mailbox and the shared files ends that day. The mailbox is kept and redirected rather than deleted, so the tenancy conversations are not lost, and anything that was on their laptop is already in Microsoft 365 rather than only on the machine. Doing it on the day rather than the following month is the entire point.
How much does IT support for an estate agency in Liverpool cost?
£55 a person a month, covering every machine that person uses. A branch of six is £330. A phone system or network kit is priced per box on top, only if it needs looking after, and you would know the whole number before agreeing to anything.
Do you ever come out to us?
Nearly everything is fixed remotely, usually the same day, because that is faster for you than waiting for a van. When a job genuinely needs somebody in the room, the visit is scheduled in advance and it is in the quote. There is no on-site response clock, and we would rather say so than sell you one we cannot keep.
Have a chat with Eric
Fifteen minutes with Eric. Bring the thing that annoyed you most this month.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
IT support for estate agents across the North West
This is the page for Liverpool. For the service in general, see IT support for estate agents. Or pick the area closest to you:
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IT support for estate agents in Liverpool
Fixed price IT support for estate and lettings agents: a person who picks up, and the email controls that stop a deposit going to the wrong account. Ring and find out whether it is worth it; there is no obligation either way.