IT support for estate agents, Wirral
IT Support for Estate Agents on the Wirral
For the independent Wirral agency, often one or two branches, a long-serving team, and a PC in the back office that everything quietly depends on. That is what IT support for estate agents in Wirral has to be built around. A person picks up when you ring, the email is protected, and the price is on the page: £55 a person a month.
IT support for estate and lettings agents from a Microsoft partner, independent. Reapit, Alto, Jupix, Dezrez and Street supported, with the Rightmove and Zoopla feeds. Twenty years securing systems in regulated sectors. Run to Cyber Essentials standards. Remote first, visits scheduled.
What makes IT support for a Wirral estate agency different
Wirral agencies are mostly independent and mostly sales-led, and that produces a particular kind of IT. The team has been together a while, everyone knows how things work, and the setup has grown rather than been designed. There is often one machine in the back office holding something important, a shared login nobody can quite remember creating, and a backup that somebody set up years ago and nobody has opened since.
None of that is a crisis. It is just fragile in a specific way: it works perfectly until the one person who knows is on holiday, or the one machine does not switch on. For a two-branch independent that is a genuinely bad week, and it is cheap to fix before it happens rather than during.
The other Wirral-specific thing is the value of individual sales. A single completion on the west side of the peninsula is worth enough that a redirected deposit is a business-ending event rather than an awkward one. The email controls matter here for a different reason than in a high-volume lettings office, but they matter just as much.
What IT support for estate agents covers
For an independent branch the order is different: what happens if the machine does not switch on comes before everything else. Sales, lettings, property management or all three.
Records that come back
Applicant data, tenancy files, AML records and the mailboxes backed up daily and tested by restoring something. A dead PC in the branch is an afternoon, not lost due diligence.
Email that stops the deposit redirection
Filtering that catches emails impersonating your negotiators, the solicitor or the landlord, and sign-in security so a stolen password cannot send one. The single most valuable control an agency can buy.
The CRM, the portals and the phones working together
Reapit, Alto, Jupix, Dezrez and Street, the Rightmove and Zoopla feeds, the VoIP phone system, Microsoft 365 and DocuSign, set up so the inbox, the calendar and the CRM agree with each other.
Somebody who knows agency software
Reapit, Alto, Jupix, Dezrez, Street. When the CRM will not push to Rightmove or Zoopla, or the branch phone line drops, you ring and a person picks up. Most fixes happen on your screen in minutes, and if it is the vendor's problem we ring the vendor.
Access that ends when negotiators move on
Agents change firms often. Access to the CRM, the inbox and the shared drive ends the same day they do, before the applicant list walks out with them.
Evidence for the AML supervisor
A written record of the controls, run to Cyber Essentials standards, that answers HMRC's supervision visit and the insurer's questionnaire without a scramble.
The rules an agency is judged against
Estate and lettings agents are supervised for anti-money-laundering by HMRC, so client due diligence has to be kept and produced on request, and most of those records live in the CRM and the inbox. That makes the IT question and the compliance question the same question, with UK GDPR over the top of it.
It needs no compliance department: sign-in security on, backups tested, access that ends when people leave, and somebody able to write down what is in place when the supervisor asks. The longer version, including Propertymark and what insurers ask at renewal, is on the IT support for estate agents page.
Covering Wirral
West Kirby, Heswall and Hoylake, Birkenhead and Wallasey, Bebington and Bromborough, and the branches along the coast towards Neston.
The peninsula is small enough that people assume proximity is the point. It is not, really. What matters to a two-branch independent is that somebody answers, knows the setup, and can fix it before the morning appointments start, and none of that depends on how far away they are sitting.
Nearly every fix is faster from a desk than from a van. When a job genuinely needs a person in the room, the visit is scheduled and it is in the quote. Estate agents, lettings agents and property managers, from a single branch to a dozen, and co-managed alongside your existing provider if you have one you want to keep.
What IT support for estate agents costs
No onboarding fee. No surprise on the invoice.
IT support for estate agents in Wirral: the questions people ask first
Everything runs off one PC in the back office. Is that a problem?
It is an extremely common setup in a small independent branch, and it is fixable in an afternoon. The question is not whether the machine is good, it is what happens the morning it does not switch on. Usually the answer is to move what matters into Microsoft 365 so it is not tied to that box at all, and to keep a proven backup of whatever genuinely has to stay local.
We are only six people. Are we too small?
No. Six people is £330 a month and it is a normal size for us. There is no minimum, and nothing about the service assumes you have an IT person to talk to.
Our backup is a hard drive somebody takes home. Is that enough?
It is better than nothing and it has two problems. The drive only holds whatever it caught the last time it was plugged in, which is usually longer ago than anyone thinks, and ransomware that reaches the PC while the drive is connected reaches the drive too. The usual answer is to keep it and add a copy somewhere the office network cannot reach.
We have used the same IT chap for years. What happens to him?
Whatever you want to happen. Plenty of arrangements are co-managed, where he keeps the day-to-day he has always done and we run the security layer and the evidence, with the boundary written down so nobody is guessing. Nothing here requires you to sack anybody.
Do you replace the systems we already use?
Not as a rule and not as an opening move. The CRM, the phones and the portals stay as they are unless there is a real reason to change, because the risk of a switch usually outweighs the benefit. What changes is what sits underneath: sign-in, backup, and where the files live.
How much does IT support for an estate agency in Wirral cost?
£55 a person a month, covering every machine that person uses. A branch of six is £330. A phone system or network kit is priced per box on top, only if it needs looking after, and you would know the whole number before agreeing to anything.
Do you ever come out to us?
Nearly everything is fixed remotely, usually the same day, because that is faster for you than waiting for a van. When a job genuinely needs somebody in the room, the visit is scheduled in advance and it is in the quote. There is no on-site response clock, and we would rather say so than sell you one we cannot keep.
Have a chat with Eric
Fifteen minutes with Eric. Bring the thing that annoyed you most this month.
That didn’t send. Ring 0151 452 3060 and you’ll get me directly, or email [email protected].
IT support for estate agents across the North West
This is the page for Wirral. For the service in general, see IT support for estate agents. Or pick the area closest to you:
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IT support for estate agents in Wirral
Fixed price IT support for estate and lettings agents: a person who picks up, and the email controls that stop a deposit going to the wrong account. Ring and find out whether it is worth it; there is no obligation either way.