IT Support for Schools in the North West
Security-First IT Infrastructure for North West Schools, Academies & MATs
Independent, on the Wirral, Microsoft partner. You deal with Eric.
North West schools handle sensitive pupil data, face Ofsted scrutiny, and are increasingly targeted by cyber criminals. Generic IT support isn’t enough – you need specialists who understand safeguarding, DfE requirements, and the unique pressures of the education sector.
Covering the North West: The work is remote first, with visits scheduled when a job genuinely needs one. You are dealing with the pressure when your MIS goes down on results day or your network needs to be solid for Ofsted – a truly regional IT partner for schools.
You deal with Eric. Twenty years of cloud and security architecture in regulated environments, covering the Wirral, and remote-first across the whole North West. The person who scopes the work is the person who does it, so nothing gets lost between a salesperson and a delivery team.
Six questions, about two minutes. You get a written fix list in the order worth closing things, and you keep it either way.
Not sure which tier fits your business? Book a no-cost 20-minute consultation – we’ll assess your setup and recommend the right fit. No pressure, no sales pitch.
Why North West Schools Choose Regional IT Support
On-Site When It Matters
Remote support is great until it isn’t. When you need someone on-site during exam season or an Ofsted visit, we’re in the North West – not hours away.
We Understand Schools
From village primaries to large secondary academies and multi-academy trusts across the North West, we understand term-time pressures, budget constraints, and the compliance requirements schools face daily.
Security Specialists, Not Generalists
We’re not a generic IT company. We’re security specialists who understand DfE data protection requirements, filtering obligations, and the specific cyber threats targeting schools.
Co-Managed Flexibility
Already have an IT technician or existing support? We work alongside them as your security specialist layer. Keep what works, add the expertise you’re missing.
Why North West Schools Trust a Regional IT Support Provider
The North West education sector includes universities, further education colleges and thousands of primary and secondary schools across Liverpool, Cheshire, Warrington and Lancashire. Lancaster University is an NCSC-recognised Academic Centre of Excellence in Cyber Security Education, running CyberFirst programmes that reach schools across the region. UCLan in Preston has an expanding digital curriculum. Wirral Met College’s Hamilton Campus trains the next generation of digital professionals. The education pipeline is strong, but the IT supporting it needs to be equally robust.
KCSIE safeguarding requirements apply to every school in the region. Pupil data held in SIMS, Bromcom and cloud-based platforms needs protecting. Interactive whiteboards, managed Wi-Fi networks and student devices all need maintaining. The Alder Hey ransomware attack in Liverpool demonstrated that organisations holding data about children and young people are actively targeted.
We operate from the Liverpool City Region with coverage across the North West. Whether your school is in Warrington, Chester, Wirral or Lancashire, we provide IT support that understands education compliance, works within school budgets and keeps your technology running so teachers can focus on teaching.
What We Provide for North West Schools
Cloud Security Architecture
Microsoft 365 Education configured securely for your school. Secure access to SIMS, Bromcom, Arbor, CPOMS, and other school systems from anywhere – staff room, home, or on the move.
Cyber Threat Protection
EDR endpoint protection, email security against phishing, web filtering that meets DfE requirements, and monitoring for threats targeting your school network.
Backup & Disaster Recovery
Ransomware-proof backups with tested recovery. Schools are prime ransomware targets – when (not if) you’re hit, we restore your data without paying criminals.
Compliance Support
Cyber Essentials certification guidance, GDPR technical measures for pupil data, and documentation for Ofsted digital safeguarding requirements.
Ready to See Where You Stand?
Choose your starting point:
Transparent Pricing for North West Schools
No hidden fees. No surprise invoices. Budget-friendly pricing that works with school funding cycles – the same rates whether you’re in Liverpool, Cheshire, Lancashire, or anywhere across the North West.
H-Protect Essentials
Core security foundations
- Endpoint monitoring & patching
- Device backup
- Ransomware protection
- Remote support quota
5-user minimum
H-Protect Standard
Full security stack with helpdesk
- Everything in Essentials, plus:
- Helpdesk support (calls answered <30 secs)
- EDR endpoint protection
- Email security & anti-phishing
- Microsoft 365 management
- Web filtering (DfE compliant)
- Monthly security scorecard
10-user minimum
H-Protect Complete
SOC monitoring (available as a paid upgrade) + compliance support
- Everything in Standard, plus:
- Continuous security monitoring, actioned in working hours
- Vulnerability management
- Staff phishing awareness training
- Priority support & SLA
- Cyber Essentials prep support
10-user minimum
Note: Pricing covers security and management. Microsoft 365 Education licensing and any Azure consumption are additional. Many schools qualify for discounted or free Microsoft licensing.
Common Questions from North West Schools
Do you ever come out to us?
Yes. Most issues are fixed remotely, usually the same day. When something needs a person in the room, the visit is scheduled. Standard support is remote (faster for most issues), but when you need someone physically present – during an Ofsted visit, exam period, or network emergency – we cover Liverpool, the Wirral, Cheshire, Lancashire, and surrounding areas.
We already have an IT technician. Can you work alongside them?
Absolutely – this is our co-managed model. Your technician handles day-to-day support and knows your school. We add the security specialist layer: threat monitoring, email protection, backup testing, compliance support. Most schools keep their existing staff and add us for the cyber security expertise they’re missing.
How quickly can you respond during critical school periods?
Results day, exam periods, and Ofsted visits are non-negotiable. During key school dates we treat all issues as priority, with calls answered by a senior engineer and fast senior attention from the start. When your MIS goes down on GCSE results day, you get our full focus straight away.
Can you help us get run to Cyber Essentials standards?
Yes – we’re run to Cyber Essentials standards ourselves and guide schools through certification regularly. We implement the technical controls, prepare documentation, and support you through assessment. Typical timeline: 6-12 weeks. Many MATs and local authorities now require this for data sharing agreements.
What school systems do you support?
All the main ones. SIMS, Bromcom, Arbor, ScholarPack for MIS. CPOMS, MyConcern for safeguarding. Google Workspace and Microsoft 365 Education. ParentPay, Tucasi for payments. You get they’re secure, backed up, and accessible. We don’t train you on the software (that’s your vendor), but we make sure the infrastructure running it is bulletproof.
IT support for schools across the North West
This is the page for the North West. For the service in general, see IT support for schools. Or pick the area closest to you:
Other services for businesses in the North West
Protect Your North West School
Ready to talk? Start with a security assessment – we’ll review your current setup, identify vulnerabilities, and show you exactly where your school is at risk.
Secured in 7 Days, or that month is on us.
Serving schools across the North West region. run to Cyber Essentials standards. Microsoft Education Partner.